Lourdes Health System

Analyst

• Responsible for enhancing, supporting, and maintaining IT applications within the Virtua Health System
• Assistance with the optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects
• Provide technical and functional application analysis, define system requirements, and develop logical data models using best practices for build and configuration, maintenance, and data integrity
• Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications
• Knowledge and adherence to cybersecurity and HIPAA policies and practices

IS Application Analyst

Financial Planning and Analysis

• Manages day-to-day financial operations of the Hospital and/or division(s)
• Responsible for creating, implementing and managing people and processes that ensure accurate financial and statistical reporting throughout the Hospital and/or division(s)
• Plans and manages the preparation of the annual operating budget for the Hospital and/or division(s)
• Oversees the implementation / management of departmental operating budgets during the year
• Provides ongoing financial management education to middle and senior management

Financial Analysis Coordinator

Manager

• Overall operations management of the Patient Transport/Escort Department
• Management of all transport staff
• Overseeing patient care equipment including purchasing
• Ensures equipment is safe and efficient for patient care
• Completing performance appraisals, departmental goal setting, coaching, and counseling
• Supports individual and departmental achievement using recognition methods
• Encourage and engage staff to ensure high levels of employee and patient satisfaction
• Rounds and communicates with employees
• Manages process improvement for department
• Conducts staff meetings, committee meetings, and in-service training
• Prepares payroll and daily productivity logs
• Interviews, hires, orients new patient transport staff

Manager, Patient Transport

Customer Support

• Installs, configures, and responds to Customer Support calls for software, hardware, peripherals, and other data network devices
• troubleshoots and repairs network connectivity issues
• updates hardware inventory including spare parts
• replaces and removes old equipment
• develops and maintains technical documentation
• interfaces with other IT teams and service vendors to resolve problems
• Responsible for projecting a professional, friendly, customer service focused image in all customer communication
• develops and maintains productive and professional relationships with other teams within IT.
• Requires travel to customer/remote sites to complete tasks; home base assignment may vary based on support and customer needs - available 24/7 support as needed
• Promptly responds to tickets and work orders and initiates resolution; updates ticket’s notes to include progress and resolution; follows up with customer to ensure satisfaction; leaves follow up notice when servicing customer equipment in their absence; adheres to IT business practices
• Participates in IT projects as needed.
• Creates and maintains support and technical documentation in department knowledgebase.
• Maintains rapport with customers by meeting with users to determine quality of service and makes necessary adjustments to accommodate needs; examines and resolves complaints; routinely rounds in customer areas to identify any trending issues or concerns
• Performs in-depth research to reveal improved methods and technology for Information Technology customer functions.
• Independently maintains job knowledge of the latest and emerging technologies, including new hardware, mobile devices, and various operating systems and by participating in educational opportunities.

Technology Support Specialist

• In collaboration with assigned practice(s) Lead Physicians, directs and coordinates administrative and clinical services for assigned practice(s) as part of the dyad leadership model.
• Provides 24 hour accountability and day-to-day oversight and supervision to ensure optimal operations, safety, highly functional business systems and quality patient care; ensures optimal patient access and customer satisfaction.
• Assists in setting the tone and atmosphere of the practice and creating a positive work environment.
• Contributes to vision and strategic planning for growth of the practice.
• Promotes Virtua mission, vision, practice goals and philosophy and cascades all Virtua, VMG and office communications to direct reports as appropriate.
• Is compliant with Federal, state and local regulatory guidelines.

Practice Manager, Nutrition & Diabetes Care

Practice Manager – Women's Health

Learning and Development

• Responsible for the planning, design, development, implementation and maintenance of training for designated IT application(s)
• Understanding operational workflows and supporting IT application build
• Creating, testing and maintaining course curricula
• Developing real-life practice scenarios, exercises and related supporting materials
• Mastering both the general IT application and Virtua’s specific workflows
• Validating that all clinical workflows and IT functionality are represented in the training workflows
• Establishing and updating supporting materials, including Learning Home Dashboards, Sharepoint and Virtua websites with tip sheets, videos and guides
• Developing tools for training all mobile applications including but not limited to MS Teams, Epic Rover, Haiku, Canto
• Providing project training resources for all IT initiatives and projects

Revenue Integrity Instructional Designer

Clinical Operations

• Supervise the assessment, identification, and documentation of qualifying patients for the Hospital at Home program through the use of pre-defined social and clinical eligibility criteria.
• Oversee care coordinator collaboration with a team of multi-disciplinary clinicians to facilitate the patient admission process into the program and communicate required patient logistics required for admission and ongoing clinical care.
• Sets and drive achievement of daily goals for Care Coordinators for achievement of operational results.
• Supervise the distribution and education of patient and family on the use of the telehealth tablet used for biometric data capture, patient symptom reporting, and telehealth visits, as well as, any other outlined equipment and supplies needed for patient care.
• Ensures performance standards are achieved including patient and family education
• Supervises Care Coordinator colleagues ensuring adherence to policies and procedures of the organization, including Human Resources, HIPAA and Patient confidentially regulations, and ensures policies, practices, and procedures are understood and followed by Care Coordinators.
• Understands regulatory directives and maintains compliance with all regulatory guidelines.
• Completes departmental reports within designed timeframes.
• Ensure coverage and that colleagues are appropriately trained.
• All other duties as assigned.

Supervisor – Virtual Care Clinical Operations

Supply Chain

• Responsible for all aspects of Virtua’s, sourcing, and contract negotiations including furniture, fixtures and equipment, Information Technology items (including service agreements) and any capital projects (facilities and construction) related purchases.
• Responsible for all processes related to capital equipment and evaluation process, including vendor vetting, assess benchmarking data, initiating the bid process for products and services, etc., related to the capital request/need.
• Oversees the monitoring and reporting of budgetary performance for capital equipment and specified projects.
• Leads the evaluations throughout Virtua for clinical staff to “trial” and evaluate the equipment.
• Works as a liaison with Legal, IT, end users, vendors and executives throughout the enterprise.
• Accountable for securing measurable savings on capital expenditures and contracts and to optimize standardization of equipment while meeting the service line needs for modernization and advancement in technology.
• Negotiates terms and conditions as well as pricing for capital contracts.
• Reviews capital requests for equipment standardization, liaises with the Clinical Resource Department to maximize standardization opportunity.
• Oversees the work of the Strategic Sourcing Administrator/IT, the Sourcing and Procurement Analyst as well as the Capital Equipment Contract Administrator and assists them in the day-to-day activities.
• Negotiating best price and value adds for capital equipment.
• Monitoring and reporting of budgetary performance for capital equipment and projects.
• Initiates Bid Process (RFI/RFE/RFP) for equipment, associated services and products (when applicable).
• Initiates and participates in meetings with various department managers, senior level managers and Legal to review and discuss contracts that are under negotiation.
• Works as a liaison between Legal Counsel, Supplier and user to expedite the process.
• A subject matter expert for leadership, coordinating and supporting operational leaders and executives for all entities in a proactive manner.
• Negotiates leases for major moveable equipment and vehicle leases.
• Creation of Bill of Sale and processing of transaction.

Director Supply Chain Capital Sourcing

• Responsible for preparing monthly and annual financial statements, supporting analysis and supplemental schedules.
• Assists in implementing Generally Accepted Accounting Principles on all financial statements.
• Supports the Senior Financial Analysts and Finance Management Team in preparing for special projects.
• Acts as a Finance representative on committees and at meetings as necessary.
• Assists with preparing the Hospital and or related entity of Virtua Health Financial Statements with GAAP compliance.
• Including Service Group Analysis and Cash Flow Analysis, which are reviewed by Senior Management and Virtua Health Board of Trustees.
• Prepares and assists in the analysis of financial data. I.E. Operating budget detail, statistics, revenue by payer, expense, cash analysis, balance sheets and provides support to Operational Leadership.
• Assists in preparing and analyzing financial data for Regulatory Agencies including Federal and State. I.E. IRS 990 tax exempt return, NJ Charitable Registration, Medicare, Medicaid, and State Cost Reports, Bond Compliance, AHA Surveys, etc.
• Assists in ensuring audit compliance through preparation of work papers and analysis for internal and external auditors.
• Provides financial analysis assistance to Managers in order for them to adequately monitor operating expenses, budgeting, balance sheet, capital expenditures and/or cost/benefit or other analysis of existing or proposed services with Decision Support System Tools.
• Collaborates with staff to create best practice standards for financial analysis and documentation.

Financial Analyst

Executive Assistant

• Provides secretarial and administrative support using knowledge of medical terminology and procedures in a hospital, clinic, or laboratory environment
• Compiles information for recording purposes and prepares reports
• Screens and directs telephone calls, schedules appointments, greets patients, visitors, and maintains patient flow
• Greets patients and other visitors
• Maintains patient flow
• Addresses and resolves routine inquiries
• Screens and handles any calls and/or correspondence for requests for materials, records, patient appointment, ensuring HIPPA guidelines are followed
• Sorts and distributes mail
• Performs general registration and billing, obtaining pre-certifications, verifying appropriate coding, insurance, co-pays, medical records, and referrals
• Acts as a liaison with Patient Accounting and/or Physician billing services as required to clarify billing and charge issues
• Produces, processes and maintains required documentation and reports such as productivity/utilization, medical records, customer surveys, audits, financial reports, staff certifications/licenses
• Schedules management appointments, meetings, conferences
• Prepares meeting minutes and memos
• May maintain calendars/itinerary for management personnel as requested
• Assists in orienting new office staff
• Participates in performance improvement initiatives
• Coordinates and maintains support personnel schedules
• May lead work of other clerical or administrative support personnel on a project basis, as assigned, or as necessary to ensure smooth office work flow
• Maintains office equipment (copier, fax, etc.)
• Ensures par levels of office supplies and maintains disposition of clinical materials as required by regulatory agencies

Medical Secretary

Recruitment

• Performs diagnostic radiologic/CT scan procedures while employing practical and professional experience to provide high quality images
• Obtains and verifies all pertinent information prior to procedure to support the successful completion of the examination
• Administers patient preparations according to established department protocols
• Demonstrates concern for patient comfort, privacy and safety
• Applies principles of radiation safety and protection at all times
• Provides coverage for Diagnostic Radiology and CT scan department while coordinating patient flow and support patient volumes

Radiology, CT, MRI, PET

Human Resources

• Partners proactively with Virtua HR leadership in achieving excellence in business performance through the innovation, implementation and optimization of reporting best practices
• Support the successful alignment of HR’s strategic and operational plans by providing creative and scalable reporting solutions enterprise wide
• Collaborates daily with the HR Technology, Analytics and operational teams (HR, Payroll, IT) to understand reporting requirements for integrations, configuration, holistic system needs and data requests
• Leads the continuous movement of transforming human capital data into meaningful and actionable stories which support leadership towards proven data-driven decision insights
• Independently facilitates discussions to understand customer business needs, researches and proposes viable technical solutions and provides consultative guidance
• Ensures high quality reports and dashboards by overseeing product design, architecture, testing, data validity and deployment
• Develops and mentors a team of skilled technical professionals, sharing expertise and fostering a culture of innovation
• Oversees vendor release management specifications, including evaluating new reporting capabilities, engaging stakeholders, prototyping solutions, testing, training users and leading successful implementations
• Oversees a voluminous report and data repository with a focus on streamlining report library with additional prompts and filters, incorporating implemented operational business changes timely and evaluating current value add to organization
• Coordinates monthly review of scheduled reports to ensure recipient list is current, information is utilized and delivery criteria supports organizational needs
• Validates all modifications and audits full suite of custom reports for consistent tagging, descriptions and formatting
• Manages adherence to reporting guidelines to maintain report uniformity and expands standard operating procedures accordingly
• Actively participates and identifies report modifications required for year-end transition and manages deliverables.
• Leads the design and development of HR reports and dashboards with a focus on self-serve and application across system
• Supports the translation of business needs to technical specifications for report development
• Monitors report development and checks in with team regularly to ensure positive direction and movement
• Reviews, validates, and signs off on all newly created reports
• Proactively engages team to investigate and resolve report validity shortfalls
• Consistently researches new reporting technology and partners with HR Leadership in evaluating value add and return on investment
• Collaborates with other industry reporting professionals to explore new reporting advancements.
• Represents Virtua in community forums and networking events to gather best practices and upcoming product intel
• Confidently knowledge shares research, experience and partners in the development of a strategic reporting technology business plan
• Adheres to change management processes and ensures submissions are timely and follow guidelines
• In partnership with HR Leadership, recommends where reports and dashboards will be located and app connectivity to support seamless self-serve capabilities
• Identifies need for report/dashboard help text and guidelines
• Outlines the creation and implementation of report reference materials (articles and announcements)
• Coordinates operational training, conducts workshops and demonstrations as needed to promote user adoption, increasing customer comfort while navigating reports/dashboards and interpreting results.
• Monitors case management and ensures the successful and timely fulfillment of report requests
• Supports reporting team during triaging request by proposing insightful and clarifying questions and synthesizing report specifications based on customer discussions
• Upon delivering finished product, proactively connects with customers to measure satisfaction and gathers feedback for future process improvement in reporting

Manager, HR Systems Reporting

• Provide day-to-day administrative, operational and technical HR & Payroll support to colleagues
• Deliver exceptional customer service while supporting a high volume of inquiries and transactions across multiple HR functions
• Support will be provided through the human capital system with a focus on timely resolution
• Conduct training and education opportunities to help empower colleagues and leaders to use the system in the future