Lourdes Health System

Accounting Manager

• Manages and coordinates the daily work and operations of the finance staff.
• Oversees monthly financial statements, stakeholder statements, budget, statistics, revenue, expense and reviews variance analysis.
• Evaluates, recommends and implements systems, policies & procedures.
• Establishes and maintains effective communications with operational managers to review budget variances and promote resource stewardship.
• Reviews the preparation of the monthly financial, budget and statistical statements, account analysis of balance sheet, expense and revenue accounts. Checks for thoroughness, staff follow-through, and empowers the staff to make recommendations for improvements.
• Provides leadership and day to day direction for the finance department.
• Effectively utilizes staff to perform at optimal levels.
• Organizes and directs accounting personnel in collecting, summarizing, and interpreting financial data for use by management.
• Manages the process for the completion of all financial reporting to Regulatory Agencies, including Federal and State.
• Manages the year-end financial audit and quarterly and annual surveys, including the preparation of work papers, and interaction with internal and external auditors.
• Manages and coordinates the annual budget process, educates and assists operational leadership with departmental workbooks and summarizes budget detail for senior management.
• Implements new systems related to financial controls and assists in matters as they relate to financial operations.
• Serves as System Administrator in various financial systems.

Accounting Manager – Joint Ventures

Data Analyst

• Supports finance team by ensuring the accuracy, integrity, and optimization of data across financial systems.
• Maintaining, validating, and analyzing financial data to support key business decisions.
• Assisting the Manager Financial Systems in streamlining and enhancing the financial reporting processes.
• Assist in maintaining and updating financial systems, ensuring data accuracy and consistency.
• Creation and maintenance of financial reports, dashboards, and performance metrics.
• Works closely with IT to coordinate and support system upgrades, testing, and implementations.
• Assists Manager Financial Systems as a point of escalation when system issues occur.
• Provides training and support to financial systems users.
• Ad hoc reporting to assist in identifying opportunities for system improvement.

Financial Data Analyst, Ambulatory Surgical Center

Systems Engineer

• Maintain the Budgeting/Planning and Cost Accounting systems
• Include all Budgeting/Planning system maintenance and reporting
• Maintain the database for actual and budget data for the bi-weekly and monthly reporting
• Initiate and organize the budget plan files and database for all departments across the health system
• Process the monthly and quarterly costing data
• Prepare and validate the final quarterly cost data submission for the EPIC integration
• Act as lead liaison for the Budget/Planning and Cost Accounting systems with the system vendor and managed services teams
• Lead testing of all upgrades and issue resolutions with the applications in conjunction with IT support

Senior Finance Systems Analyst

Executive Assistant

• Provides secretarial and administrative support using knowledge of medical terminology and procedures in a hospital, clinic, or laboratory environment.
• Compiles information for recording purposes and prepares reports.
• Screens and directs telephone calls, schedules appointments, greets patients, visitors, and maintains patient flow.
• Sorts and distributes mail.
• Performs general registration and billing, obtaining pre-certifications, verifying appropriate coding, insurance, co-pays, medical records, and referrals.
• Acts as a liaison with Patient Accounting and/or Physician billing services as required to clarify billing and charge issues.
• Produces, processes and maintains required documentation and reports such as productivity/utilization, medical records, customer surveys, audits, financial reports, staff certifications/licenses.
• Schedules management appointments, meetings, conferences. Prepares meeting minutes and memos. May maintain calendars/itinerary for management personnel as requested.
• Assists in orienting new office staff; participates in performance improvement initiatives; coordinates and maintains support personnel schedules.
• May lead work of other clerical or administrative support personnel on a project basis, as assigned, or as necessary to ensure smooth office work flow.
• Maintains office equipment (copier, fax, etc.), ensures par levels of office supplies and maintains disposition of clinical materials as required by regulatory agencies.

Medical Secretary

• Assists with monitoring and implementing of Virtua’s IS Security Plan
• Assesses security needs and evaluates solutions to meet security best practices
• Assists with security audits and security breech investigations
• Daily operational support in analyzing, designing, and implementing security best practices and mitigation
• Assist with project implementations for a variety of security initiatives
• Support daily coordination and remediation of information security related incidents
• Implements security improvements by assessing current situation; evaluating trends; anticipating requirements
• Maintains system security baselines, documentation, and policies and procedures
• Demonstrates knowledge of information security concepts and methodologies, as well a practical application of security principles such as authentication, authorization, access controls, and protection strategies
• Maintain technical knowledge by attending education workshops; reviewing publications; maintain proficiency in tools, techniques, countermeasures, and trends and exploits
• Support Service Desk and Technical support team with projects and daily problem resolution with regards to security incidents
• Supports Server Analysts and Engineers with security related project tasks
• Provides after-hours support as required
• Adheres to IS Business Practices and available for 24/7 support as needed

Information Security Systems Analyst

Customer Support

• Installs, configures, and responds to Customer Support calls for software, hardware, peripherals, and other data network devices
• Troubleshoots and repairs network connectivity issues
• Updates hardware inventory including spare parts
• Replaces and removes old equipment
• Develops and maintains technical documentation
• Interfaces with other IT teams and service vendors to resolve problems
• Responsible for projecting a professional, friendly, customer service focused image in all customer communication
• Develops and maintains productive and professional relationships with other teams within IT
• Requires travel to customer/remote sites to complete tasks; home base assignment may vary based on support and customer needs - available 24/7 support as needed
• Promptly responds to tickets and work orders and initiates resolution; updates ticket’s notes to include progress and resolution; follows up with customer to ensure satisfaction; leaves follow up notice when servicing customer equipment in their absence; adheres to IT business practices
• Participates in IT projects as needed
• Creates and maintains support and technical documentation in department knowledgebase
• Maintains rapport with customers by meeting with users to determine quality of service and makes necessary adjustments to accommodate needs; examines and resolves complaints; routinely rounds in customer areas to identify any trending issues or concerns
• Performs in-depth research to reveal improved methods and technology for Information Technology customer functions
• Independently maintains job knowledge of the latest and emerging technologies, including new hardware, mobile devices, and various operating systems and by participating in educational opportunities

Technology Support Specialist – 2nd Shift

Manager

• Manages the daily operation of the cardiovascular non-invasive testing departments to ensure optimal clinical operations, patient safety and satisfaction and develops cohesive teams.
• Promotes the Virtua mission, vision and culture.
• Manages day-to-day operations and personnel in planning and facilitating efficient patient care services to ensure quality and customer satisfaction.
• Hires and evaluates staff; arranges staff coverage.
• Responsible for department budget and for achieving budget targets.
• Performs all appropriate documentation to remain compliant with current regulatory standards.
• Responsible for communicating clinical and organizational information both inter and intra-departmentally through email, staff meetings and other methods of communication.
• In conjunction with the director, designs, manages and evaluates multidisciplinary performance improvement programs.
• Determines necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department.
• Responsible for completing Best People Reviews in conjunction with the director.
• Implements disciplinary actions.
• Maintains clinical competencies for staff in conjunction with director and advanced nurse clinician.
• Responsible for researching and developing ongoing educational programs for staff.
• Contributes to the development of departmental policies.
• Contributes to the development of departmental SOPs that govern clinical and technical workflows.
• Maintain inventory and supplies necessary for operations.
• Participate in annual capital process for the department.
• Assists in maintaining IAC credentialing and JCAHO standards.
• Reviews patient satisfaction results and takes appropriate action to improve results.
• Identifies and assists in the resolution of any problems which may arise between patients and families, support staff, providers, and other departments.

Manager of Cardiac Diagnostics

• Oversees 3 Neurosciences Practice Locations: Marlton, Washington Twp and Moorestown
• Directs and coordinates administrative and clinical services for multiple Endocrinology practices as part of the dyad leadership model
• Provides day-to-day oversight and supervision to ensure optimal operations, highly functional business systems and quality patient care
• Assists in setting the tone and atmosphere of the practice and creating a positive work environment
• Promotes Virtua mission, vision, practice goals and philosophy and cascades all Virtua, VMG and office communications to direct reports as appropriate