Client Trainer II – Fixed Ops
Cox Enterprises
Head of Market Operations
Long-Term Stock Exchange
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $225,000 - $275,000 per year
Job Level
Lead
About the role
- Oversee daily trading system performance and integrity, including the monitoring of order routing, execution matching, order book maintenance, and platform connectivity (e.g., MEMO FIX, MEMO SBE, FIX drop‑copy, MEMOIR feeds).
- Coordinate closely with technology teams on system upgrades, performance tuning, incident resolution, and process automation.
- Develop and enhance internal operational procedures to improve information accuracy, customer support, automation, and staff efficiency.
- Manage all post-trade activities, including clearing, settlement, trade reconciliation, and some regulatory reporting.
- Oversee interfaces with clearing and settlement entities and ensure end-to-end trade lifecycle integrity and compliance.
- Support Finance Team by supplying Section 31 activity, 240 6.a-3 reports and emails, monthly reporting of Physical Connections, Ports, Direct Feed (for billing purposes).
- Maintain up-to-date knowledge of regulatory developments and drive strategic and customer-centric compliance adaptations.
- Define, monitor, and mitigate operational and market risks, including intraday trading anomalies, system outages, and liquidity disruptions.
- Provide leadership on crisis response for trading halts, anomalies, or incidents.
- Provide support to member firms on any market-related issues, including connectivity, trading functionality, operational issues, and onboarding.
- Oversee the application and integration process for new members, ensuring smooth transitions into the trading environment.
- Partner with Business Development to identify and pursue sales and growth opportunities, ensuring that member feedback informs platform enhancements.
- Collaborate on client relationship management and marketing efforts, leveraging trading and operations insights.
- Work with Product Development and Technology teams to enhance business intelligence and market operations technology tools to improve the team’s ability to support member firms.
- Build, mentor, and motivate a team of remote operational staff, fostering a culture of teamwork, open communication, and continuous improvement.
- Establish clear KPIs, conduct performance reviews, and promote professional development.
Requirements
- Deep knowledge of financial markets, member firm organizational structures and business models, and back-office processes. Equity markets experience is highly desired.
- A strong understanding of risk management principles and the ability to implement robust control environments.
- Familiarity with relevant financial regulations.
- Proven ability to lead teams, manage complex projects, resolve conflicts, and influence stakeholders.
- Experience with transforming systems and implementing new technology infrastructure to improve operations.
- Ability to develop and implement strategies that align with the business's overarching goals.
- Candidates should have a minimum of a Bachelor’s degree and 12 years of relevant experience.
- Experience leading an operational team is highly desirable.
- Prior experience with electronic trading platforms, exchange infrastructure, or post-trade operations is highly desirable.
- Deep familiarity with FIX, SBE, drop‑copy, and market data protocols.
- Strong understanding of clearing, settlement and trade reporting workflows.
