Long-Term Stock Exchange 

Operations

• Oversee daily trading system performance and integrity, including the monitoring of order routing, execution matching, order book maintenance, and platform connectivity (e.g., MEMO FIX, MEMO SBE, FIX drop‑copy, MEMOIR feeds).
• Coordinate closely with technology teams on system upgrades, performance tuning, incident resolution, and process automation.
• Develop and enhance internal operational procedures to improve information accuracy, customer support, automation, and staff efficiency.
• Manage all post-trade activities, including clearing, settlement, trade reconciliation, and some regulatory reporting.
• Oversee interfaces with clearing and settlement entities and ensure end-to-end trade lifecycle integrity and compliance.
• Support Finance Team by supplying Section 31 activity, 240 6.a-3 reports and emails, monthly reporting of Physical Connections, Ports, Direct Feed (for billing purposes).
• Maintain up-to-date knowledge of regulatory developments and drive strategic and customer-centric compliance adaptations.
• Define, monitor, and mitigate operational and market risks, including intraday trading anomalies, system outages, and liquidity disruptions.
• Provide leadership on crisis response for trading halts, anomalies, or incidents.
• Provide support to member firms on any market-related issues, including connectivity, trading functionality, operational issues, and onboarding.
• Oversee the application and integration process for new members, ensuring smooth transitions into the trading environment.
• Partner with Business Development to identify and pursue sales and growth opportunities, ensuring that member feedback informs platform enhancements.
• Collaborate on client relationship management and marketing efforts, leveraging trading and operations insights.
• Work with Product Development and Technology teams to enhance business intelligence and market operations technology tools to improve the team’s ability to support member firms.
• Build, mentor, and motivate a team of remote operational staff, fostering a culture of teamwork, open communication, and continuous improvement.
• Establish clear KPIs, conduct performance reviews, and promote professional development.

Head of Market Operations