Project Manager – IT, Software
Uvation
AzurePMPSDLCServiceNow
Program Manager, Services Architecture and Automation
Logicalis GmbH
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,321 - $121,934 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureITSMPMPServiceNow
About the role
- Bridge business units and development teams to ensure successful delivery of digital products and services.
- Support agile sprint planning, backlog prioritization, and cross-functional collaboration.
- Collaborate with business stakeholders and senior managers to gather and refine product requirements.
- Work closely with application developers to define and prioritize two-week sprint goals.
- Maintain and groom the product backlog, ensuring alignment with business objectives.
- Facilitate sprint planning, daily stand-ups, and retrospectives.
- Support creation of user stories, acceptance criteria, and test cases.
- Analyze product performance and customer feedback to inform future development.
- Ensure documentation and knowledge transfer for new features and releases.
- Coordinate with service delivery and support teams for smooth handoff and operational readiness.
- Promote Logicalis' mission and maintain knowledge of applicable laws, regulations, and company policies.
Requirements
- Bachelor’s degree in a related field (IT, Computer Science, Business Administration, etc) or equivalent combination accepted.
- 5+ years of experience in an MSP or IT Infrastructure Services delivery organization or related field.
- Strong understanding of IT service management (ITSM) and ticketing systems (e.g., ServiceNow, ConnectWise, Autotask, or similar).
- Familiarity with Agile/Scrum methodologies and Ideation tools (e.g., Jira, Azure DevOps, ServiceNow Ideation).
- Ability to manage multiple priorities and work with cross-functional teams.
- Strong communication and interpersonal abilities.
- Preferred certifications: Certified Scrum Product Owner (CSPO), PMI-ACP, SAFe, ITIL Foundation, PMP.
- ITIL Foundation Certification or equivalent knowledge of IT service management principles.
- Exposure to NOC, SOC, or MSP environments.
- Experience with scheduling, resource coordination, and workforce scheduling tools.
- Knowledge of common MSP tools (RMM, PSA, documentation platforms).
- Proficiency in Excel, Power BI, or similar reporting tools.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AgileScrumIT service managementticketing systemsuser storiesacceptance criteriatest casesreporting toolsExcelPower BI
Soft skills
communicationinterpersonal abilitiescross-functional collaborationprioritizationorganizational skillsstakeholder managementknowledge transferfacilitationanalytical skillsproblem-solving
Certifications
Certified Scrum Product Owner (CSPO)PMI-ACPSAFeITIL FoundationPMP
