Logicalis GmbH

Communications

• Provides comprehensive professional services delivery related to infrastructure consulting, design, installation, configuration, and knowledge transfer for Logicalis clients
• Acts as technical lead and subject matter expert for implementations
• Performs solution designs, implementation plans and documentation
• Develops standards for scoping, documentation, and implementations
• Leads project teams and performs expert integration and customized consulting services
• Designs, plans, implements, validates, tests, documents, provides knowledge transfer, troubleshoots, and supports solutions
• Works directly with clients to gather requirements, build proofs of concept, and deliver implementations and documentation
• Works with RMO and PMO in scheduling and managing engagements
• Performs assessments, health checks, performance tests, and capacity planning
• Responsible for product evaluation, process improvement, and practice refinement
• Mentors and trains team members
• Maintains knowledge of applicable laws and company policies
• Supports and conducts self in customer service expectations

Senior Professional Services Consultant – Unified Communications

Systems Engineer

• ITIL-based incident, problem, and change management for clients in DSP.\n• Escalation point for Tier 2 Administrators; direct incident/problem/change resolution.\n• Collaborate with Managed Services architects; develop new service offerings.\n• Provide training and guidance to Tier 2 Administrators on new technologies and processes.\n• Writes KB articles to document technical processes and procedures.\n• Proactively identify gaps in customer environments; propose enhancements to client environments.\n• Coordinate outages with Service Delivery Managers; support on-call rotation.\n• Identify processes for automation; implement repeatable tasks.\n• Track time in designated systems; stay current with technologies.\n• Maintain compliance with policies and laws; act with honesty and professionalism.\n• Travel may be necessary between Logicalis offices.

Senior Professional Services Consultant – Unified Communications

System Engineer