Logicalis GmbH

Customer Support

• Coordinating return merchandise authorization (RMA) activity
• Researching customer orders
• Submitting return requests to vendors
• Tracking related credits
• Supporting customer credit processing
• Working closely with sales, operations, accounts payable, and accounts receivable to ensure accurate and timely processing of returns and credits
• Maintaining strong working knowledge of the company’s ERP system
• Updating return case records in company systems
• Preparing month-end reporting for open return requests

Accounting Support Specialist

Consultant

• Collaborate with field Account Executives (AE) to identify, qualify, develop, propose and close Logicalis Managed Services (e.g. Managed Security Services, Network Managed Services, Data Center Managed Services, Cloud Managed Services and Service Desk)
• Responsible for driving sales growth with profitable, long-term contracts that deliver business results for clients and establish and/or build on customer relationships
• Understands and maintains an in-depth knowledge of Logicalis' solution portfolio, including solution scope, value proposition, differentiation, qualifications, governance process, implementation approach, and contract terms
• Identifies new opportunities that intersect a client's need and Logicalis' solution value
• Maintains a qualified opportunity pipeline sufficient to meet target sales objectives
• Develops opportunities by building client advocacy and gathering information required for a proposal
• Writes effective proposals that enable clients to make a Logicalis decision
• Closes business by navigating a client's approval and signature process and writing, delivering, and negotiating contracts
• Enables a successful transition for the Service Delivery implementation team through supporting processes and communication
• Collaborates with Account Executives and other sales resources for effective sales execution

Business Solution Consultant, Managed Services – West Coast

Network Engineer

• You advise and implement simple and complex network architectures for our clients, using a broad portfolio of network technologies.
• You support project design, conception, planning, implementation and documentation of customer network environments.
• You use traditional network configuration methods via CLI as well as controller-based SDN/IBN.
• You proactively develop your skills and new topics independently and contribute them to your team, with whom you maintain constant exchange.

Solutions Engineer

• You are responsible for the networking of our customers' Kubernetes environments.
• You develop and operate our CNI stack (focus on Cilium) for high-performance, latency-sensitive clusters.
• You work closely with Kubernetes, infrastructure, and network teams to ensure a stable, secure platform.
• You proactively detect and resolve network issues using observability and troubleshooting.
• You evolve our network infrastructure to be scalable in line with the growth of Logicalis environments.
• You collaborate with colleagues across data center, cloud, and hybrid environments.

Solution Engineer – Cilium CNI, Cloud Networking

Cloud Engineer

• Betrieb und Weiterentwicklung des Netzwerkings in Kubernetes-Clustern
• Konfiguration und Troubleshooting von CNI-Lösungen (z. B. Cilium, Calico)
• Sicherstellung von Stabilität, Transparenz und Performance der Plattform
• Zusammenarbeit mit Kubernetes-, Infrastruktur- und Netzwerk-Teams
• Mitwirkung beim Aufbau skalierbarer Cloud- und Rechenzentrumslösungen

Junior Engineer – CNI & Cloud Networking

Account Executive

• Owns all sales activities in assigned accounts or regions
• Creates business cases and high-level financial models
• Engages proactively with Solutions and Services, Marketing and Operations teams
• Compiles lists of prospective customers for use as sales leads
• Builds and maintains research on prospective and current customers

Engineer

• Day-to-day support of our customer’s network and server environments.
• Perform project related duties regarding new deployments or development requirements.
• Troubleshooting technical faults and providing satisfactory fixes to the customer.
• Regularly updating customers on progress of faults by telephone and email.
• Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
• Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.
• Providing day to day administration for managed service customers.
• Providing input to customer facing Technical Incident Reports.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Maintaining and updating customer technical documentation.
• Constant knowledge capture and sharing.
• Stay up to date and accredited within the current technologies.
• Work with the other departments to understand and share technical strategy.
• Work as part of the on-call standby rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours.
• Attend the Change Advisory Board for customer change requests.
• Attend meetings and working parties to represent Operations where necessary.
• Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
• Attend customer sites for onsite project and support related activities.
• Helping to identify gaps in existing technical documentation, knowledge and skills.
• Creating and maintaining of technical customer documentation.
• Providing input to customer facing Technical Incident Reports.
• Undertake technical audits for key customers where issues have been identified.

Platform and Compute Engineer

• You develop modern and scalable architectures and solution designs as part of our clients' API strategies
• Analyzing complex problems and use cases is part of your daily responsibilities
• As a knowledgeable point of contact, you support our clients and their teams throughout project execution
• Requirement analysis, design, and implementation of integration and process solutions fall under your responsibility
• Designing AI-supported end-to-end processes sets new standards for intelligent automation
• You develop guidelines and best practices that enable sustainable and innovative solution approaches
• You actively contribute your technical expertise to the team and promote knowledge sharing

Solution Architect – Data & AI

• You design integration projects for our clients and introduce innovative solutions into complex enterprise architectures.
• Developing future-proof API strategies in demanding integration scenarios is one of your strengths.
• Requirements analysis, designing scalable solutions, and implementing high-performance integration and process architectures are part of your responsibilities.
• You drive business process optimization together with business units and IT teams of our clients.
• You implement AI-driven end-to-end processes, thereby setting new standards for intelligent automation.
• Creating guidelines and best practices for sustainable and innovative solution approaches rounds out your responsibilities.
• As a trusted point of contact, you guide clients through all project phases and ensure smooth implementation.

Solution Engineer – Data & AI

Controller

• Works with Finance team assisting the VP Finance & Controller in providing timely and accurate monthly and annual reporting requirements
• Performs multiple financial and supervisory responsibilities
• Manages members of the Finance team and drives continuous improvement of financial systems
• Leads and coordinates monthly and annual close processes, including account reconciliations and financial reporting to parent company

Assistant Controller

Architect

• Performs as lead Solution Architect in developing Communications and Collaboration solutions
• Creates go-to-market offerings and strategies for emerging technologies
• Handles pre-sales cycles, manages projects and timelines
• Engages seamlessly with Sales and Delivery teams to support pursuit and transition of complex collaboration engagements
• Develops and evolves Cisco‑centric collaboration offerings

Principal Architect – Modern Work & Collaboration

Full-stack Engineer

• Define technical standards and architecture
• Guide the development team
• Ensure quality, security and CI/CD best practices
• Collaborate with Product and Operations to deliver scalable solutions aligned with business objectives

Senior Software Engineer

Bilingual

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Service Desk Technician – Bilingual Spanish/English

• Provides pre-sales technical engineering support to Account Executives and clients as an integral part of the full sales process
• Produces accurate designs and proposals for clients using Logicalis technologies, services, and methodologies
• Conducts assessments, studies, and/or surveys to obtain data; analyzes data to advise and recommend solutions
• Qualifies, from technical perspective, new business opportunities or requirements within existing and prospective clients to ensure alignment with target markets, portfolio, and delivery and lifecycle services capabilities
• Designs and configures complex solution components
• Proposes elements, configurations, and implementation details of solution
• Prepares for and conducts client proof of concepts
• Prepares and performs product demonstrations
• Broadens engagements with clients by promoting, defining, and positioning Logicalis services from entire portfolio as appropriate to client requirements
• Advises service delivery team to ensure successful implementation of solutions
• Helps clients understand solution benefits
• Interfaces with vendor and manufacturer teams
• Provides product and/or solution training for Logicalis Sales teams and clients
• Mentors Logicalis team members
• Participates in increasingly complex client projects