Logicalis GmbH

Account Manager

• Manage and expand key accounts in the enterprise segment with a focus on connectivity solutions
• Identify and acquire new customers and build long-term business relationships
• Develop and implement sales strategies to achieve revenue targets
• Work closely with internal teams, especially Presales and Consulting, to ensure optimal customer support
• Negotiate contracts and terms at decision-maker level

Senior Sales – Key Account Manager, Connectivity

Customer Support

• Assists with general sales support functions
• Creates customer-ready quotations
• Works with vendors and AEs on pricing programs
• Resolves customer satisfaction concerns

Sales Support Representative

Security Engineer

• Leads professional services engagements focusing on Juniper and Aruba platforms
• Designs and implements complex network architectures (LAN/WAN, wireless, SD-WAN, security)
• Conducts network assessments, migrations, and upgrades
• Develops and delivers Low-Level Design (LLD) documents
• Provides expert guidance on technical solutions
• Collaborates with PMO, RMO, and EM to manage project delivery

Professional Services Consultant – Juniper, Aruba, Security, Wireless

• Leads professional services engagements focusing on Fortinet platforms
• Designs complex network architectures (LAN/WAN, wireless)
• Conducts network assessments, migrations, and upgrades
• Provides expert guidance on technical solutions

Professional Services Consultant – Networking, Security, Wireless

Consultant

• Collaborate with field Account Executives to identify, qualify, develop, propose and close services
• Build opportunity pursuit plans to focus and coordinate sales efforts
• Maintain a qualified opportunity pipeline to meet target sales objectives
• Write effective proposals and navigate client decision making process

Business Solution Consultant – Managed Services

Engineer

• Day-to-day support of our customer’s network and server environments
• Perform project related duties regarding new deployments or development requirements
• Troubleshooting technical faults and providing satisfactory fixes to the customer
• Regularly updating customers on progress of faults by telephone and email
• Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests
• Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required
• Providing day to day administration for managed service customers
• Providing input to customer facing Technical Incident Reports
• Capturing repeat faults and undertaking root cause analysis
• Proactive identification of fault trends
• Maintaining and updating customer technical documentation
• Constant knowledge capture and sharing
• Stay up to date and accredited within the current technologies
• Work with other departments to understand and share technical strategy
• Work as part of the on-call rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours
• Attend the Change Advisory Board for customer change requests
• Attend meetings and working parties to represent Operations where necessary
• Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site
• Attend customer sites for onsite project and support related activities
• Helping to identify gaps in existing technical documentation, knowledge and skills
• Creating and maintaining of technical customer documentation
• Providing input to customer facing Technical Incident Reports
• Undertake technical audits for key customers where issues have been identified

Platform and Compute Engineer

Project Manager

• Provides essential project support and resource management tasks for IT Professional Services Projects in support of Project Managers.
• Independently coordinates, monitors, and documents activity for small, minimally complex IT projects.
• Assists Project Managers by performing project coordination duties including resource assignment, scheduling, back office data management, and closeout activities.
• Leads small, minimally complex projects that do not require a Project Manager.
• Initiates projects and kick-off, ensuring assigned resources are scheduled and prepared for assigned work.
• Maintains continuous focus on customer service and quality assurance.

Project Coordinator – IT Service Delivery

Business Development Rep

• Lead business development strategy for Australia, collaborating across APAC.
• Build and execute sales plays, tools, and campaigns to drive pipeline and close strategic deals.
• Partner with Microsoft to co-design growth programs and leverage incentives.
• Act as a trusted advisor, understanding customer goals and crafting cloud transformation solutions.
• Enable the sales team with insights on market, technology, and competitive trends.

Business Development Manager – Strategic Alliances

Insurance

• We’re looking for a pivotal technical expert to join our Delivery team as a Principal, Technology Assurance Services.
• You will drive high-impact technical assessments and provide services to clients across Australia's heavily regulated industries.
• This role is designed to leverage deep technical and regulatory expertise to identify client challenges, articulate the value of Logicalis's managed services, and generate downstream opportunities, operating with a 60% billable and 40% non-billable work split.
• You will play a critical role in expanding Logicalis's footprint in key areas such as compliance, cybersecurity, cloud, and emerging AI/ML governance.
• Lead and deliver Logicalis's Order of Magnitude (OOM) offerings and other technical assessments.
• Conduct in-depth technical analysis of client environments, identifying critical gaps, risks, and opportunities for improvement aligned with Logicalis's service catalogue.
• Develop comprehensive, high-quality assessment reports and strategic roadmaps that clearly articulate findings, recommendations, and the business value of proposed solutions.
• Present findings and recommendations to senior client stakeholders, including C-suite executives and board members, translating complex technical concepts into clear business implications.
• Provide expert technical and advisory services on Logicalis's core offerings, including Compliance-as-a-Service (CaaS), DevSecOps-as-a-Service, and Sovereign & Hybrid Cloud Solutions.
• Offer specialized guidance on emerging areas such as AI Governance & Risk Management, Secure AI Development & Deployment, and AI Data Sovereignty & Privacy.
• Act as a trusted advisor to clients, guiding them through complex technical and regulatory challenges.
• Proactively identify "downstream opportunities" for Logicalis's long-term, high-margin managed services based on assessment findings and client interactions.
• Collaborate closely with Logicalis Account Executives (AEs) and sales teams to qualify leads, develop compelling proposals, and ensure seamless handover of opportunities.
• Drive the strategy and evolution of Logicalis Australia's technical assessment and technical offerings, ensuring alignment with market demands and client needs.

Principal, Technology Assurance Services

Bilingual

• Provides support via phone, e-mail and chat to employees of corporate clients
• Assists users in troubleshooting Outlook
• Provides support for Microsoft Operating Systems (Windows 7, Windows 10)
• Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365) and Outlook/Lotus Notes
• Provides support for mobile devices including configuration and email sync; cloud multi-device data syncing
• Handles 50-60 issues per day efficiently and appropriately
• Utilizes Active Directory to reset network passwords
• Assists users in adding and changing network printers
• Provides technical support for VPN connectivity issues
• Controls user’s computers utilizing remote access tools and troubleshoots remote access connectivity problems
• Documents work in ticketing systems (e.g., ServiceNow) and maintains knowledgebase navigation
• Maintains regular and punctual attendance and demonstrates commitment to Logicalis values and legal/regulatory compliance
• Supports and conducts self in a manner consistent with client service expectations

Service Desk Technician, Bilingual Dutch/English

Program Manager

• Bridge business units and development teams to ensure successful delivery of digital products and services.
• Support agile sprint planning, backlog prioritization, and cross-functional collaboration.
• Collaborate with business stakeholders and senior managers to gather and refine product requirements.
• Work closely with application developers to define and prioritize two-week sprint goals.
• Maintain and groom the product backlog, ensuring alignment with business objectives.
• Facilitate sprint planning, daily stand-ups, and retrospectives.
• Support creation of user stories, acceptance criteria, and test cases.
• Analyze product performance and customer feedback to inform future development.
• Ensure documentation and knowledge transfer for new features and releases.
• Coordinate with service delivery and support teams for smooth handoff and operational readiness.
• Promote Logicalis' mission and maintain knowledge of applicable laws, regulations, and company policies.

Program Manager, Services Architecture and Automation

• Oversee day-to-day operations of the service desk team and ensure IT support services meet SLAs and customer satisfaction goals
• Perform day-to-day service desk tasks, guide/mentor analysts, and handle escalations
• Drive continuous improvement in service delivery and identify areas for process optimization
• Lead customer transition and onboarding/offboarding, coordinating with implementation teams to ensure smooth handovers
• Develop and maintain documentation and customer-specific processes; update knowledge base articles
• Oversee incident and request management: logging, tracking, categorization, prioritization, escalation, and SLA adherence
• Act as point of escalation for complex or critical issues and communicate changes in support responsibilities and SLAs to stakeholders
• Monitor ticket trends and generate reports on service desk performance, ticket volume, resolution times, and SLA adherence; present KPIs to management
• Conduct customer feedback surveys, maintain stakeholder relationships, communicate service updates, outage information, and resolution timelines
• Identify skill gaps, organize training and onboarding for team members, and encourage continuous learning and knowledge sharing
• Serve as first point of contact for customers via phone or email, perform remote troubleshooting, validate and triage tickets, follow up and update customer status

Senior Customer Experience Analyst

• Provides support via phone, e-mail and chat for various PC hardware and software applications
• Assists users in troubleshooting Outlook and Microsoft Office products
• Provides support for Microsoft Operating Systems (Windows 7, Windows 10)
• Provides support for mobile devices including configuration and email sync
• Handles 50-60 issues per day efficiently and appropriately
• Utilizes Active Directory to reset network passwords and assist with user creations/terminations
• Assists users in adding and changing network printers
• Provides technical support for VPN connectivity and remote access tools
• Controls users’ computers using remote access tools and troubleshoots remote access connectivity
• Maintains regular and punctual attendance and adheres to company policies and applicable laws
• Demonstrates and promotes understanding and commitment to Logicalis mission and values
• Supports and conducts self in a manner consistent with client service expectations

Service Desk Technician, Bilingual Spanish/English, Tier 1

Communications

• Provides comprehensive professional services delivery related to infrastructure consulting, design, installation, configuration, and knowledge transfer for Logicalis clients
• Acts as technical lead and subject matter expert for implementations
• Performs solution designs, implementation plans and documentation
• Develops standards for scoping, documentation, and implementations
• Leads project teams and performs expert integration and customized consulting services
• Designs, plans, implements, validates, tests, documents, provides knowledge transfer, troubleshoots, and supports solutions
• Works directly with clients to gather requirements, build proofs of concept, and deliver implementations and documentation
• Works with RMO and PMO in scheduling and managing engagements
• Performs assessments, health checks, performance tests, and capacity planning
• Responsible for product evaluation, process improvement, and practice refinement
• Mentors and trains team members
• Maintains knowledge of applicable laws and company policies
• Supports and conducts self in customer service expectations

Senior Professional Services Consultant – Unified Communications

Systems Engineer

• ITIL-based incident, problem, and change management for clients in DSP.\n• Escalation point for Tier 2 Administrators; direct incident/problem/change resolution.\n• Collaborate with Managed Services architects; develop new service offerings.\n• Provide training and guidance to Tier 2 Administrators on new technologies and processes.\n• Writes KB articles to document technical processes and procedures.\n• Proactively identify gaps in customer environments; propose enhancements to client environments.\n• Coordinate outages with Service Delivery Managers; support on-call rotation.\n• Identify processes for automation; implement repeatable tasks.\n• Track time in designated systems; stay current with technologies.\n• Maintain compliance with policies and laws; act with honesty and professionalism.\n• Travel may be necessary between Logicalis offices.