Operations Manager – Recruitment
Remote Recruitment
Service Desk Technician, Bilingual Dutch/English
Logicalis GmbH
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $18 per hour
Job Level
Junior
Tech Stack
CloudServiceNow
About the role
- Provides support via phone, e-mail and chat to employees of corporate clients
- Assists users in troubleshooting Outlook
- Provides support for Microsoft Operating Systems (Windows 7, Windows 10)
- Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365) and Outlook/Lotus Notes
- Provides support for mobile devices including configuration and email sync; cloud multi-device data syncing
- Handles 50-60 issues per day efficiently and appropriately
- Utilizes Active Directory to reset network passwords
- Assists users in adding and changing network printers
- Provides technical support for VPN connectivity issues
- Controls user’s computers utilizing remote access tools and troubleshoots remote access connectivity problems
- Documents work in ticketing systems (e.g., ServiceNow) and maintains knowledgebase navigation
- Maintains regular and punctual attendance and demonstrates commitment to Logicalis values and legal/regulatory compliance
- Supports and conducts self in a manner consistent with client service expectations
Requirements
- THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH
- Education: Trade School Certificate or Associate Degree in related field (Equivalent combination accepted)
- 1 year experience in call center or service desk environment
- Knowledge of PC hardware and software applications
- Operating Systems: Windows 7, Windows 10
- Office 365 Support; Word, Excel, PowerPoint, Outlook, Lotus Notes
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support – multiple device data syncing
- ServiceNow or other ticketing systems
- Internet Service Provider (ISP), Cable Modem, and Internet Support
- Effective troubleshooting and documentation skills
- Experience navigating a knowledgebase
- Proficient use of Microsoft Office applications
- Strong technical and client interaction skills
- Self-starter with excellent organizational, administrative and interpersonal skills
- Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
- Excellent oral, written, technical, and business communication skills
- Ability to multi-task and work in fast paced environment
- Personal smart phone with 2-factor authentication capabilities for work-related tasks
- Ability to handle 50-60 issues per day efficiently and appropriately
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingMicrosoft Operating SystemsWindows 7Windows 10Microsoft Office ProductsOffice 365OutlookLotus NotesVPN connectivityActive Directory
Soft skills
client interactionorganizational skillsadministrative skillsinterpersonal skillscommunication skillsmulti-taskingself-startereffective troubleshootingdocumentation skillscommitment to values
Certifications
Trade School CertificateAssociate Degree
