Bilingual

• Provides support via phone, e-mail and chat for various PC hardware and software applications
• Assists users in troubleshooting Outlook and Microsoft Office products
• Provides support for Microsoft Operating Systems (Windows 7, Windows 10)
• Provides support for mobile devices including configuration and email sync
• Handles 50-60 issues per day efficiently and appropriately
• Utilizes Active Directory to reset network passwords and assist with user creations/terminations
• Assists users in adding and changing network printers
• Provides technical support for VPN connectivity and remote access tools
• Controls users’ computers using remote access tools and troubleshoots remote access connectivity
• Maintains regular and punctual attendance and adheres to company policies and applicable laws
• Demonstrates and promotes understanding and commitment to Logicalis mission and values
• Supports and conducts self in a manner consistent with client service expectations

Service Desk Technician, Bilingual Spanish/English, Tier 1

Bilingual Case Manager, Spanish Speaking

Bilingual Case Manager, Spanish Speaking

Bilingual Case Manager, Spanish Speaking

Bilingual Case Manager, Spanish Speaking

Bilingual Case Manager, Spanish Speaking