LocalStack

Technical Account Manager

• Prepare and deliver compelling technical presentations, demos, and webinars
• Providing in-depth technical expertise and tailored post-sales content based on customer needs
• Cultivate strong relationships with clients, acting as a trusted advisor and technical point of contact
• Drive adoption and further implementation of LocalStack across different teams by engaging in discovery sessions, addressing technical objections
• Work with product and engineering organization on actionable product feedback from customer interactions

Support Engineer

• Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure.
• Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies.
• Where capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks.
• Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service.

Support Engineer, L2

Sales Operations Manager

• Reduce ramp time for new sales hires and increase speed-to-productivity across AE/SE onboarding.
• Improve consistency and quality of discovery, positioning, and deal execution across the sales organization.
• Create measurable uplift in rep performance by implementing scalable coaching, certification, and enablement programs.
• Establish a repeatable sales playbook framework that improves forecast accuracy and execution in multi-stakeholder enterprise deals.
• Build strong feedback loops between sales, product, marketing, and customer success to continuously improve messaging and go-to-market execution.
• Create a data-driven enablement function tied directly to revenue metrics such as pipeline generation, sales cycle velocity, quota attainment, and win rate.
• Raise the performance floor of the team while enabling top performers to scale best practices across the organization.

Sales Enablement Lead

Sales

• Establish a scalable and repeatable enterprise sales motion through clear playbooks, stronger AE enablement, and structured knowledge sharing across the team.
• Drive more focused account prioritization and segmentation, helping the team identify and execute against the highest-value enterprise opportunities.
• Improve onboarding and ramp-up effectiveness for new sales team members through stronger enablement frameworks and training materials.
• Strengthen cross-functional GTM alignment across Sales, RevOps, Marketing, PMM, Product, and Customer Success to improve execution and customer outcomes.
• Support increased expansion and retention opportunities by enabling stronger collaboration between Sales and Customer Success teams.
• Ensure the team can clearly communicate LocalStack’s value proposition and technical concepts such as emulation in a customer-friendly and commercially effective way.
• Contribute to scaling the enterprise business through support of larger ACV deals, growing expansion opportunities, and building foundations for future segmentation and leadership growth.

Sales Manager

Account Executive

• Source and close deals on the Enterprise tier beyond small lands to “try it out first”
• Develop and cultivate deep relationships with senior executives and the end user (software engineers), driving large enterprise deals (incl new business, expansion and upsell)
• Serve as trusted advisor to existing and potential enterprise clients, understanding their needs and advising on the benefits of our offering
• Work closely with product and engineering team to translate feedback and market insights into features and new product offerings

Enterprise Account Executive

Customer Success Manager

• Operate as a strategic partner to customers, not a reactive support layer, leading success planning, aligning on business goals, and ensuring customers realise measurable value from the platform
• Maintain GRR >90% with risks proactively identified and mitigated ahead of renewal.
• Ensure customers are actively using core use cases with demonstrated, measurable value.
• Continuously identify and influence meaningful expansion opportunities through account insight and engagement.
• Manage the portfolio with structured, forward-looking engagement, supported by consistent success plans and cross-functional alignment with TAMs, Sales, and Product.

Technical Account Manager

Support Engineer, L2

Sales Enablement Lead

Sales Manager

Enterprise Account Executive

Senior Enterprise Customer Success Manager