LocalStack

Platform Engineer

• - Define and execute the strategic roadmap for LocalStack’s SaaS platform engineering function, ensuring our infrastructure is future-ready
• - Partner closely with the CTO, Director of Core Engineering, and Product & Software Engineering leaders to align platform initiatives with LocalStack's wider technical vision
• - Lead the architecture, development, and scalability of our core platform services
• - Help integrate data concerns into platform and product decisions, while empowering the Head of Data to define the data strategy and architecture

Director of Platform Engineering

Technical Product Manager

• Develop and champion a clear product vision, strategy, and roadmap for DevX features in LS cloud platform
• Own the end-to-end product lifecycle, including market research, requirements gathering, feature prioritization, user story creation, and backlog management for related pillars of the product
• Understand the gaps in the offering and suggest the features for development based on hands on experimentation, technical spikes and customer use cases
• Prioritize and manage the product backlog, making trade-offs based on business value, technical feasibility, and time constraints.
• Collaborate closely with engineering, design, and operations other cross-functional teams to ensure successful product development, launch, and iteration.
• Track, analyze, and report on key product metrics to measure success, identify areas for improvement, and inform future product development.

Senior Technical Product Manager

Customer Success Manager

• Drive customer retention, satisfaction, and growth by implementing best-in-class processes, tools and strategies (build CS playbook)
• Own renewal outcomes for LocalStack, setting core metrics
• Lead customer education through enablement sessions, documentation and workshops
• Own executive business reviews (QBRs) with VP+ stakeholders to demonstrate ROI
• Develop and prioritise initiatives to accomplish metrics and own performance against each
• Continuously work with Product & Engineering teams to deliver customer insights, feedback and usage patterns, and proactively address feature gaps.

Head of Customer Success

Operations

• Ensure uninterrupted business continuity by maintaining smooth handling of inbound customer requests, renewals, and smaller sales-assisted deals — ensuring no delays or dropped handovers between teams.
• Maintain high data integrity and hygiene within HubSpot by ensuring deals, renewals, and customer records are complete, accurate, and consistently updated across all active pipelines.
• Establish a reliable deal desk process — including pre-quote review and approval steps — to improve quality control and consistency in deal and quote management.
• Increase operational efficiency in renewals management, ensuring smaller renewals are processed accurately, on time, and with proactive customer follow-up, reducing dependency on senior sales staff.
• Surface potential business opportunities from inbound or renewal-related requests, identifying when a lead or inquiry has broader commercial potential and routing it to the appropriate sales contact.
• Enable visibility and trust in revenue operations data by ensuring information in HubSpot supports accurate reporting, forecasting, and reconciliation with Finance.
• Serve as a central coordination point for operational requests, such as managing security questionnaires, ensuring the right stakeholders are engaged, documents are up to date, and processes are auditable.
• Foster effective cross-functional communication between Sales, Finance, Support, and Marketing Ops — ensuring issues, opportunities, and data anomalies are escalated and resolved promptly.
• Adapt quickly to new systems or process changes within the revenue and sales operations environment, showing flexibility as new tools or workflows are introduced.
• Demonstrate ownership and reliability, building confidence among stakeholders that all transactional and supporting processes (renewals, deal desk, system hygiene) are handled with diligence and accuracy.

Sales Operations Support

• Develop and champion a clear product vision, strategy, and roadmap for DevX features in LS cloud platform
• Own the end-to-end product lifecycle, including market research, requirements gathering, feature prioritization, user story creation, and backlog management
• Understand gaps in the offering and propose features based on hands-on experimentation, technical spikes and customer use cases
• Prioritize and manage the product backlog, making trade-offs based on business value, technical feasibility, and time constraints
• Collaborate closely with engineering, design, operations and other cross-functional teams to ensure successful product development, launch, and iteration
• Track, analyze, and report on key product metrics to measure success and inform future product development

Marketing Operations

• Own and scale Marketing Ops to design and optimize a GTM engine that fuels product adoption and sales growth
• Implement and maintain scoring models and routing rules to automate qualification and ensure sales can act on intent
• Design and launch HubSpot workflows leveraging lead and account data for automated nurture and standalone campaigns
• Build, maintain, and iterate workflows for lead tracking, nurturing, scoring, segmentation, and lifecycle triggers (free → PQL → AE → CSM)
• Improve data quality and completeness to enable targeted marketing and increase visibility into performance and market demographics
• Evaluate, onboard, integrate, and manage marketing tools to improve marketing and sales outcomes
• Ensure sales, marketing, and GTM teams are trained to leverage marketing tools and data
• Improve and maintain GTM tech stack (HubSpot, Buffer, Amplemarket, LinkedIn Sales Navigator, etc.)
• Maintain accurate ARR, attribution, pipeline, and territory models in partnership with Finance and GTM leadership
• Provide prioritization, direction, and skill development for existing sales ops team member and support future team growth
• Serve as the operational link between RevOps and Sales, Marketing, Product, CS, and Finance leadership to identify needs and solve bottlenecks

Director of Platform Engineering

Senior Technical Product Manager

Head of Customer Success

Sales Operations Support

Senior Technical Product Manager

Marketing Operations and Automation Lead