Support Engineer, L2

LocalStack

Support Engineer providing L2 support for Brazilian client Itau, ensuring customer issues are investigated and resolved independently. Maintaining professional communication and extending support to other Americas clients as needed.

Posted 6/8/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDockerKubernetesLinuxMacOSPythonTerraform

About the role

Key responsibilities & impact

Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure.
Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies.
Where capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks.
Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service.

Requirements

What you’ll need

Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure.
Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies.
Where capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks.
Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service.
Proficient in any major programming language (preferably Python) *(required)*
Knowledge of PowerShell, Bash, or other scripting languages *(advantageous)*
Strong expertise in AWS *(required)*
Experience with Docker and container networking *(required)*
Experience with IaC tools such as Terraform, Pulumi, AWS CDK/SDK *(required)*
Familiarity with Kubernetes and Helm *(advantageous)*
Familiarity with Azure or other cloud platforms *(advantageous)*
Familiarity with Snowflake *(nice to have)*
Proficiency with Git and GitHub — branching, pull requests *(required)*
Experience with CI/CD pipelines — GitHub Actions, GitLab CI, or similar *(advantageous)*
Strong understanding of Linux, macOS, and Windows
Skilled in reading and analysing logs to identify and reproduce issues
Familiarity with relational and non-relational database systems
Excellent written communication — ticket responses, documentation in both English and Portuguese
Strong verbal communication skills for screen-sharing sessions and live troubleshooting in both English and Portuguese
Comfortable using AI tools (e.g. LLMs, MCPs, AI-assisted IDEs) as part of a support workflow
Able to critically evaluate AI-generated output — verifying suggestions against documentation, logs, and real behaviour rather than applying them blindly

Benefits

Comp & perks

Fully remote
Competitive salary
Annual company retreat
2 extra company-wide holidays
Friendly and inclusive workplace culture (community guilds and online company events)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonPowerShellBashAWSDockerTerraformPulumiAWS CDKGitCI/CD

Soft Skills

empathetic communicationprofessional communicationindependent problem-solvingteam collaborationcritical evaluationwritten communicationverbal communication