Manager, Actuarial and Analytics – BSI Reserving
Travelers
SQL
Salary
💰 $64,800 - $121,500 per year
Job Level
SeniorLead
Tech Stack
GoSQL
About the role
- Manage, coach, counsel, and develop assigned staff in the mortgage insurance, loss draft, and property insurance division.
- Oversee insurance vendor(s), which includes monitoring scorecards, performance, and conducting quality control audits.
- Ensure compliance with mortgage insurance, loss draft, and property insurance regulatory requirements.
- Oversee division workflow to ensure adherence with service level requirements.
- Establish goals, specific to each division, and monitor progress.
- Identify training needs, develop and facilitate training sessions.
- Manage and assist in escalation resolution for client and customer requests, including root cause analysis.
- Develop and implement improvements that drive quality, efficiency and profitability.
- Maintain a working knowledge of mortgage loan servicing job functions.
- Communicate with investors, insurers, vendors, and/or business partners.
- Monitor key performance indicators and ensure they are met by specialists and division leadership.
- Keep management informed on project progress, policies/procedures, vendor and specialist performance levels.
- All other duties as assigned.
Requirements
- High School Diploma or equivalent.
- 8+ years of escrow servicing experience in mortgage loan servicing (insurance vendor or escrow department preferred).
- 5+ years of managerial or supervisory experience (preferred escrow servicing experience).
- Advanced knowledge of state/federal laws and regulations applicable to mortgage and consumer lending.
- Advanced knowledge of ICE/MSP (f/k/a BKFS) required.
- Considerable knowledge of SQL, PowerBI and Microsoft Office applications (Outlook, Word, PowerPoint, etc.).
- Ability to motivate, mentor, train/coach, evaluate performance, and lead multifunctional staff in a fast-paced environment.
- Ability to compile, analyze, and explain performance data and trends.
- Ability to read, interpret, and analyze accounts/records of a complex and detailed nature.
- Ability to manage time and priorities wisely.
- Ability to grasp concepts quickly, make sound decisions, and resolve issues.
- Ability to work in a high-volume and time-sensitive environment.
- Ability to work independently and effectively meet deadlines.
- Ability to collaborate with peers in a team environment.
- Ability to communicate effectively in writing, in person, and by telephone.
- Ability to maintain strict confidentiality.
