Technical Account Manager, Travel
Super.com
SQL
Senior Technical Product Manager
MarginEdge
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteJob Level
Senior
Tech Stack
SQL
About the role
- Own the vision, strategy, and roadmap for MarginEdge's invoice processing platform, focusing on the internal user experience for data entry and quality assurance.
- Build consensus on the most important efforts to proceed with from a business and technical perspective.
- Make strategic prioritization decisions while ensuring alignment with leadership and cross-functional teams.
- Base prioritization decisions on company goals, user problems, user data, and product knowledge.
- Conduct regular user interviews with internal users to understand workflow challenges and opportunities.
- Maintain regular external customer interaction (both virtual and on-site) with restaurant operators to gather insights on invoice processing related needs.
- Analyze usage data to identify potential efficiency gains and workflow bottlenecks.
- Translate customer feedback and data insights into actionable product requirements.
- Represent the voice-of-customer in all conversations when evaluating priority and implementation.
- Work with Design to prototype and iterate on solutions for internal and external user workflows.
- Create detailed product requirements for new features and enhancements.
- Work closely with Engineering to understand technical capabilities and constraints and refine requirements, optimizing customer value with feasibility.
- Collaborate extensively with Operations team to successfully launch new features and process improvements as well as collect feedback on those new features to ensure they are driving expected outcomes.
- Work with Data Analytics team to build out reporting on features launched so that you can measure whether they are driving desired outcomes.
- Use your knowledge of SQL to query databases, identify product opportunities, and evaluate feature performance.
- Monitor and assess the performance of the invoice processing platform to inform future development.
- Serve as the product expert for invoice processing.
- Triage new issues, feature requests, and product questions from all sources.
- Be an active participant in the Software Development Lifecycle and contribute to high-quality delivery.
Requirements
- 5-10 years in technical product management or a related business or technical role (business analyst, product owner, software engineer).
- Familiar with various application integration methods, common technologies, and data formats.
- Able to assess the high-level technical feasibility of a new AI model and ensure adherence to best practices from functional, performance, scalability, and security perspectives.
- Experience establishing prioritization across competing priorities, optimizing for business outcomes.
- Demonstrated ability to have user empathy and focus on problem-solving from their perspectives.
- Experience leading and launching large projects across multiple months/quarters with a high level of autonomy.
- SQL proficiency.
