LoadSpring Solutions

Support Engineer

• Field support calls, chat, email, and/or other communication from users regarding hosted software, connectivity, printing, and similar concerns
• Work with customers to reproduce, investigate, and resolve challenges with computer software and hardware
• Guide customers through diagnostic and troubleshooting processes
• Identify and troubleshoot application alerts presented from the company monitoring software
• Handle escalated cases and internal escalations from tier 1 support reps
• Collaborate with internal staff and 3rd party vendors to research and drive to resolution to customer challenges
• Help to create and maintain a culture of continuous improvement within the support and broader organization

Technical Support Specialist

Implementation Specialist

• Deliver assigned Service Orders and set up initial customer meetings
• Create installation guidelines and perform initial installations
• Collect customer data and lead the migration process
• Collaborate with staff and vendors to resolve customer challenges
• Create and maintain Knowledge base articles
• Demonstrate excellent verbal and written communication skills
• Effectively complete training and maintain knowledge of technological innovations

Account Executive

• Manage and convert inbound qualified leads into sales opportunities, nurturing them through the funnel with speed and accuracy
• Own a robust pipeline, progressing opportunities from discovery to proposal to close
• Deliver consistent follow-up and proactive outreach to accelerate cycles
• Conduct high-quality discovery calls, presentations, and solution discussions that align with prospective customer needs and business challenges
• Partner with Account Management to ensure seamless hand-off after winning an account
• Provide feedback to enhance marketing campaigns and messaging
• Demonstrate strong consultative selling skills by positioning LoadSpring’s solutions as value-driven, ROI-focused answers to prospect pain points
• Maintain accurate records in CRM, deliver data-driven forecasts, and track performance against targets
• Stay informed on AEC, project controls, and related industries to speak with authority and relevance during client engagements

Technical Support Specialist

Implementation Specialist

Inside Sales Representative