Lmw S.A.

Call Center Representative

• - Provide customer support via telephone, email, and online chat regarding banking products and services.
• - Process and execute banking transactions in accordance with internal procedures.
• - Assist customers with e-banking and mobile banking services.
• - Handle card cancellation requests due to loss or theft.
• - Manage and register customer requests across the full range of banking products and services.
• - Resolve customer inquiries and provide appropriate solutions.
• - Handle customer complaints and ensure timely issue resolution.
• - Collaborate with internal departments to effectively address customer needs.
• - Inform existing and prospective customers about available banking products and services.
• - Promote banking and insurance products in a consultative manner