Service Designer. - Credit Cards (12-Month FTC)
Lloyds Banking Group
Senior Service Designer - Credit Cards
Lloyds Banking Group
contract
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £76,194 - £89,640 per year
Job Level
Senior
About the role
- Join our Credit Cards team in Chester (also Manchester) as Senior Service Designer on a 12-month FTC/Secondment.
- Define and enhance customer journeys; support them with products, tools and services.
- Collaborate with product owners, business analysts, behavioural scientists and designers to take propositions from concept to reality.
- Lead in agile teams to uncover priorities, visualise outcomes and define scope.
- Collaborate with multidisciplinary team of designers, product owners and engineers.
- Shape and deliver programmes of research; ensure decisions are informed by insights.
- Facilitate workshops and discussions; manage expectations; incorporate multiple perspectives.
- Research and document current state services; prototype future state services.
- Lead others; coach and mentor; develop talent.
- Be an active member of the design community to share knowledge; embed design principles across journeys.
- Focus on inclusive culture and diversity initiatives.
Requirements
- Contextual enquiry
- Interviews
- Diary studies
- Questionnaire design
- Customer journey mapping
- Service blueprinting
- Creative workshop facilitation
- Storyboarding
- Service safari
- Persona development
- Co-creation
- Paper prototyping
