Senior Service Designer - Credit Cards
Lloyds Banking Group
Service Designer. - Credit Cards (12-Month FTC)
Lloyds Banking Group
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £59,850 - £66,500 per year
Job Level
Mid-LevelSenior
About the role
- Work in agile teams to uncover priorities and define scope
- Collaborate with designers, product owners and engineers
- Lead research programmes and ensure decisions are led by insights
- Facilitate workshops and manage stakeholder expectations
- Research current state services and prototype future state services
- Mentor and develop others
- Contribute to the design community and share knowledge
- Design services to support customers' online and mobile banking
Requirements
- Experience in a range of research and design methods, including Contextual enquiry, Interviews, Diary studies, Questionnaire design, Customer journey mapping, Service blueprinting, Creative workshop facilitation, Storyboarding, Service safari, Persona development, Co-creation, Paper prototyping
- Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes and define scope
- Collaborating closely within the multidisciplinary team of designers, product owners and engineers
- Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services
- Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are well understood and that key decisions are well-informed
- Communicating with colleagues and customers to manage expectations and incorporate multiple perspectives in the definition of solutions
- Researching and documenting current state services and prototyping future state services
- Leading others to make good experience design decisions, bringing the user perspective to the forefront and challenging the validity of constraints
- Taking responsibility for both personal development and the development of others, helping them to succeed through coaching and mentoring
- Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys
