Lloyds Banking Group

Senior Service Designer - Credit Cards

Lloyds Banking Group

contract

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Salary

💰 £76,194 - £89,640 per year

Job Level

Senior

About the role

  • Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes and define scope
  • Collaborating closely within the multidisciplinary team of designers, product owners and engineers
  • Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services
  • Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are well understood and that key decisions are well-informed
  • Communicating with colleagues and customers to manage expectations and incorporate multiple perspectives in the definition of solutions
  • Researching and documenting current state services and experiences, and prototyping future state services
  • Leading others to make good experience design decisions, bringing the user perspective to the forefront and challenging the validity of constraints
  • Taking responsibility for both personal development and the development of others, helping them to succeed through coaching and mentoring
  • Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys

Requirements

  • Contextual enquiry
  • Interviews
  • Diary studies
  • Questionnaire design
  • Customer journey mapping
  • Service blueprinting
  • Creative workshop facilitation
  • Storyboarding
  • Service safari
  • Persona development
  • Co-creation
  • Paper prototyping