Graduate Audio Designer – Creative Services
Frontier Developments
Senior Service Designer - Credit Cards
Lloyds Banking Group
contract
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £76,194 - £89,640 per year
Job Level
Senior
About the role
- Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes and define scope
- Collaborating closely within the multidisciplinary team of designers, product owners and engineers
- Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services
- Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are well understood and that key decisions are well-informed
- Communicating with colleagues and customers to manage expectations and incorporate multiple perspectives in the definition of solutions
- Researching and documenting current state services and experiences, and prototyping future state services
- Leading others to make good experience design decisions, bringing the user perspective to the forefront and challenging the validity of constraints
- Taking responsibility for both personal development and the development of others, helping them to succeed through coaching and mentoring
- Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys
Requirements
- Contextual enquiry
- Interviews
- Diary studies
- Questionnaire design
- Customer journey mapping
- Service blueprinting
- Creative workshop facilitation
- Storyboarding
- Service safari
- Persona development
- Co-creation
- Paper prototyping
