Manager

• Lead with purpose
• Encourage and empower a team of nine Change Partners to deliver with pace, precision, and purpose.
• Foster a culture of curiosity, accountability, and continuous improvement—aligned to our BCB values and transformation goals.
• Inspire change that matters
• Translate strategic objectives into concrete actions that improve our service to SME and Mid Corporate clients.
• Partner the delivery of complex change initiatives across Commercial Banking Coverage which include pricing changes, deployment of Customer Relationship Management tools, digital servicing, and sector propositions.
• Be the voice of the business
• Advocate for the requirements of Coverage teams during senior meetings and transformation roadmaps.
• Championing the colleague and client experience ensuring robust client and colleague treatment strategies are in place, ensuring change lands safely and adds customer value from day one.
• Build the future of BCB
• Collaborate with partners from the COO, Transformation, and Product teams to co-create solutions that are scalable, digital-first, and client-centric.
• Support the adoption of new technologies, operating models, and ways of working that underpin our transformation.
• Deliver outcomes, not just outputs
• Ensure benefits are clearly defined, measured, and realised—whether it’s improving origination journeys, reducing manual effort, or enabling growth in priority sectors.
• Use data and insight to inform decisions and continuously optimise delivery.
• Build capability for tomorrow
• Develop change capability across the team and wider business—sharing guidelines, mentoring others, and embedding a change-ready attitude.

Senior Change Manager, Commercial Banking Coverage – BCB

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