Senior Service Delivery Manager
Phoenix Group
Senior Change Manager, Commercial Banking Coverage – BCB
Lloyds Banking Group
contract
Posted on:
Location Type: Hybrid
Location: Edinburgh • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £76,000 per year
Job Level
Senior
About the role
- Lead with purpose
- Encourage and empower a team of nine Change Partners to deliver with pace, precision, and purpose.
- Foster a culture of curiosity, accountability, and continuous improvement—aligned to our BCB values and transformation goals.
- Inspire change that matters
- Translate strategic objectives into concrete actions that improve our service to SME and Mid Corporate clients.
- Partner the delivery of complex change initiatives across Commercial Banking Coverage which include pricing changes, deployment of Customer Relationship Management tools, digital servicing, and sector propositions.
- Be the voice of the business
- Advocate for the requirements of Coverage teams during senior meetings and transformation roadmaps.
- Championing the colleague and client experience ensuring robust client and colleague treatment strategies are in place, ensuring change lands safely and adds customer value from day one.
- Build the future of BCB
- Collaborate with partners from the COO, Transformation, and Product teams to co-create solutions that are scalable, digital-first, and client-centric.
- Support the adoption of new technologies, operating models, and ways of working that underpin our transformation.
- Deliver outcomes, not just outputs
- Ensure benefits are clearly defined, measured, and realised—whether it’s improving origination journeys, reducing manual effort, or enabling growth in priority sectors.
- Use data and insight to inform decisions and continuously optimise delivery.
- Build capability for tomorrow
- Develop change capability across the team and wider business—sharing guidelines, mentoring others, and embedding a change-ready attitude.
Requirements
- Demonstrated track record of supporting change implementation within a financial services organisation
- Strong understanding of the obstacles and possibilities encountered by SME and Mid Corporate clients.
- Effective management of collaborators and influencing abilities, with the skill to navigate senior forums and cross-functional teams.
- End-to-end change delivery expertise—from crafting through to embedding.
- A strategic approach with the ability to connect the dots between business ambition and operational reality.
- Passion for mentoring, developing others, and building inclusive, high-performing teams.
- Experience with agile delivery, digital transformation, and continuous improvement. (Highly Desirable)
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
change implementationend-to-end change deliveryagile deliverydigital transformationcontinuous improvement
Soft skills
leadershipteam empowermentcollaborationmentoringinfluencingstrategic thinking
