About the role
- Scope projects and define objectives, deliverables, and success measures.
- Produce clear, high-quality documentation (plans, risks, actions, decisions).
- Manage stakeholders and keep sponsors informed throughout the project.
- Operate within governance frameworks to track risks and issues.
- Apply and share change management tools and best practices.
- Lead or support continuous improvement initiatives.
- Represent Customer Office on steering groups as needed.
- Influence and build relationships across teams without direct authority.
- Navigate tight deadlines, limited resources, and competing priorities.
Requirements
- Proven experience leading people-focused change (not IT-focused).
- Strong communication and stakeholder engagement skills.
- Deep knowledge of change management principles.
- Ability to manage conflicting priorities and guide diverse teams.
- Experience delivering business readiness plans across functions.
- APMG Change Management or similar qualification (Agile, PRINCE2, Lean).
- Experience in regulated, customer-focused environments.
- Familiarity with Agile and Waterfall methodologies.
- up to £52,700 pro-rata depending on experience plus 8% bonus up to 16%
- private medical cover
- 38 days annual leave
- excellent pension
- 12x salary life assurance
- career breaks
- income protection
- 3x volunteering days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
change managementbusiness readiness plansAgile methodologyWaterfall methodology
Soft skills
communicationstakeholder engagementrelationship buildingconflicting priorities managementteam guidance
Certifications
APMG Change ManagementAgile certificationPRINCE2 certificationLean certification