Bid Team Manager
Phoenix Group
Senior Service Delivery Manager
Phoenix Group
contract
Posted on:
Location Type: Hybrid
Location: Edinburgh • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £70,000 - £90,000 per year
Job Level
Senior
About the role
- Oversee the delivery and support of enterprise applications
- Act as the Process Owner for critical ITIL-based processes
- Lead the development and maintenance of service operations and delivery strategy
- Engage with value centres to understand business strategy
- Ensure effective management and resolution of service issues
- Identify and manage the Continuous Service Improvement plan
Requirements
- Demonstrable experience of delivery management of outsourced IT services
- Ensure that IT services are delivered effectively and meet agreed service levels
- Act as the primary point of contact for senior stakeholders
- Lead initiatives to improve service delivery processes, tools, and practices
- Oversee the resolution of major incidents and problems
- Manage and mentor service delivery teams
Benefits
- private medical cover
- 38 days annual leave
- excellent pension
- 12x salary life assurance
- career breaks
- income protection
- 3x volunteering days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITILservice delivery managementincident managementproblem managementservice operationsContinuous Service Improvementoutsourced IT servicesservice level agreementsprocess improvementstakeholder management
Soft skills
leadershipmentoringcommunicationcollaborationstrategic thinkingproblem-solvingorganizational skillsengagementconflict resolutionteam management
