LiveRamp

Technical Support Engineer

LiveRamp

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • New York • United States

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Salary

💰 $75,000 - $109,000 per year

About the role

  • Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.
  • Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth.
  • Work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.
  • Contribute towards building a great company.

Requirements

  • Bachelor’s degree or equivalent
  • 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role.
  • History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders.
  • Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.
  • Experience with advertising or marketing technology, or SaaS support.
  • Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs).
  • Resourcefulness.
  • Great communication skills with external customers and internal stakeholders.
  • The ability to respond promptly and follow through on projects to completion.
  • The ability to work and succeed in ambiguous situations with little direction.
  • A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions.
  • Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive.
  • Open-minded, collaborative, dependable, and poised when working through customer or internal challenges.
Benefits
  • Work with talented, collaborative, and friendly people who love what they do.
  • We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
  • Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
  • LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
  • Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
  • Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
  • Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers).
  • A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
advertising technologymarketing servicessoftware technologySaaS supporttechnical issue diagnosissystem troubleshootingdatabase queryinglog analysis
Soft Skills
communication skillsresourcefulnessproblem-solvingcollaborationdependabilityproactivityadaptabilitycustomer satisfaction focus
Certifications
Bachelor’s degree