LiveRamp

Brands Account Director

LiveRamp

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • New York • United States

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Salary

💰 $81,000 - $111,500 per year

Job Level

Lead

About the role

  • Invest significantly in building and nurturing executive-level customer relationships with LiveRamp’s most strategic Brand customers and manage a portfolio of clients end-to-end
  • Champion customer-centricity across LiveRamp, and collaborate across internal teams to improve the customer journey
  • Partner with cross-functional teams. Evolve the tools, processes, and strategy for customer engagement and segmentation as LiveRamp’s Brands business continues to grow
  • Be dedicated to continuously improving customer health, ensuring customers are adopting LiveRamp products and solutions
  • Coach and mentor CSMs of the Brands Customer Success team, while sharing best practices in Customer Success as needed
  • Effectively identify and lead cross-functional initiatives to improve the customer experience
  • Address challenging customer requests and engage in issue resolution as needed
  • Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
  • Lead renewal strategy and forecasting with rigor: run mitigation sessions, coach to value-selling methodology, challenge assumptions, and maintain renewal forecast accuracy. This includes contract negotiation and its corresponding paperwork
  • Ensure customers realize value and adoption, coaching teams to become trusted advisors who demonstrate wins and drive long-term growth

Requirements

  • Enterprise B2B SAAS CSM experience, with specific emphasis on Media Buying & Measurement and Collaboration or Identity
  • Minimum of 5 yrs as CSM/Account Director, or 7+ years customer facing with 2 in CS
  • History of growth in seniority of roles or size of accounts preferred
  • Must have experience with accounts $2M+ in ARR, or negotiation and project management skills
  • Nice to have experience in managing 3-5 highly strategic accounts
  • Or have experience managing 20+ $500k+ accounts at once
  • Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side
  • Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
  • Familiarity with Salesforce or other CRM Software
  • Experience drafting and delivering QBRs, executive summaries
  • Experience managing renewals and partnering with Sales on upsells/cross-sells.
Benefits
  • Work with talented, collaborative, and friendly people who love what they do.
  • We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
  • Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
  • LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
  • Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
  • Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
  • Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers).
  • A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SAAScustomer success managementnegotiationproject managementcustomer engagementcustomer segmentationvalue-selling methodologycontract negotiationQBRsupselling
Soft Skills
customer-centricitycoachingmentoringcommunicationcollaborationproblem-solvingleadershipstrategic thinkingrelationship buildinginitiative