Serve as primary relationship owner / Client POC for existing assigned accounts
Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team
Own value realization & adoption
Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)
Act as a thought partner and strategic advisor to LiveRamp's largest brands
Lead renewals & risk mitigation
Own renewal strategy and execution
Proactively identify risk at least 6 months in advance
Drive overall revenue growth
Identify upsell and expansion opportunities in partnership with Commercial Leads
Spearhead data monetization strategy to drive variable revenue growth
Drive adoption of LiveRamp products and services - blocking and tackling barriers to adoption and success. We love our customers and we want them to love us too.

Requirements

Strong leadership capabilities: Ability to steer a group of internal stakeholders towards a common objective
Motivating and project managing internal stakeholders
Strong organizational capabilities
Ability to plan ahead for what you need to do
Are you able to anticipate multiple outcomes and plan for each scenario (Chess)
Resourcefulness
Ability to source/obtain information that you don’t inherently possess
Ability to navigate disparate internal and external resources
Not easily swayed from getting information necessary
Tact and presence: Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI)
Ability to craft & present summary of value delivered from customer's perspective
Strategic insight
Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria.
Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.
Strong Relationship & Empathy
Ability to digest how product/process change might impact customer’s business
Ability to communicate why change is disruptive and empathize with customer
Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers
Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity
Minimum of 5 yrs as CSM/Account Director, or 8+ years customer facing with 2 in CS
History of growth in seniority of roles or size of accounts preferred
Must have experience with accounts $2M+ in ARR, or negotiation and project management skills
Nice to have experience in managing 3-5 highly strategic accounts
Or have experience managing 20+ $500k+ accounts at once
Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side
Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
Familiarity with Salesforce or other CRM Software
Experience drafting QBRs, executive summaries
Experience managing renewals and partnering with Sales on upsells/cross-sells
Nice to have: Internship experience during college prior to entering the workforce
Multiple roles across adtech/martech either on Sales side or Buy side (Brand/Agency)

Benefits

Work with talented, collaborative, and friendly people who love what they do.
We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

data analyticsproject managementnegotiationrenewals managementupsellingcross-sellingQBR draftingexecutive summariescustomer success managementaccount management

Soft skills

leadershiporganizational capabilitiesresourcefulnessstrategic insightrelationship buildingempathycommunicationtactpresenceanticipation