Live Nation Entertainment

Sales

• Assist Director of Premium Sales and Service in generating sales and administering all Live Nation Premium Experiences Programs for assigned venue(s)
• Prepare, issue, and verify return of all Premium Seat contracts as advised by Director of Premium Sales and Service
• Oversee and maintain accounts receivable
• Assist in maintenance of client relationships
• Act as a liaison with internal departments (i.e. Box Office, Finance, Marketing) along with Director of Premium Sales and Service
• Manage client tickets using Archtics
• Maintain client email database and facilitate regular email updates on various items via online communication program (Marketing Cloud)
• Coordination of on-site premium experiences program responsibilities and client services for concert events
• Interface with VIP Club staff to ensure smooth venue operations on event days (catering, on-site entertainment, concessionaire, etc.)
• Conduct cold calls and prospecting for new clients
• Assist in implementing marketing strategies with Director of Premium Sales and Service
• Perform other duties as assigned by management
• Assist in prospecting using ZoomInfo and LinkedIn Sales Navigator

Seasonal Sales Coordinator

• Assist Director of Premium Sales and Service in generating sales and administering all Live Nation Premium Experiences Programs for assigned venue(s)
• Prepare, issue, and verify return of all Premium Seat contracts as advised by Director of Premium Sales and Service
• Oversee and maintain accounts receivable
• Assist in maintenance of client relationships
• Act as a liaison with internal departments (i.e. Box Office, Finance, Marketing) along with Director of Premium Sales and Service
• Manage client tickets using Archtics
• Maintain client email database and facilitate regular email updates on various items via online communication program (Marketing Cloud)
• Coordination of on-site premium experiences program responsibilities and client services for concert events
• Interface with VIP Club staff to ensure smooth venue operations on event days (catering, on-site entertainment, concessionaire, etc.)
• Conducts cold calls and prospecting for new clients
• Assists in implementing marketing strategies with Director of Premium Sales and Service
• Performs other duties as assigned by management
• Assist in prospecting using ZoomInfo and LinkedIn Sales Navigator

Product Manager

• Contribute to product vision and strategy by providing insights on market trends, client needs, and fan experience, ensuring alignment with overall company goals.
• Own and manage the product roadmap for assigned areas, balancing consumer-facing features, backend tools, and API services in collaboration with business and technology stakeholders.
• Create detailed product requirements through clear user stories, acceptance criteria, and supporting documentation.
• Partner with UI/UX teams to design and iterate on prototypes, validating concepts with users and incorporating feedback.
• Drive feature delivery from concept to launch, coordinating with cross-functional teams including design, engineering, and operations to ensure timely execution.
• Support go-to-market activities by collaborating with marketing, client account management, and operation teams to ensure readiness and compliance.
• Monitor and analyze product performance, identifying opportunities for optimization and continuous improvement.
• Collaborate across global teams, proactively addressing dependencies and ensuring clear communication to maintain project flow.

Senior Product Manager, Digital Ticket Movement

Operations

• Provide administrative, creative, and project support to the Development team at Live Nation Studios
• Manage calendars for the team of development executives, including scheduling, confirming, and coordinating meetings
• Log notes during core team meetings
• Maintain up-to-date phone sheets and contact information
• Coordinate domestic and international travel and logistics for executives
• Prepare and submit expense reports for development team members
• Assist with general office and departmental administrative tasks as needed
• Maintain a detailed log of incoming scripts, pitches, and project submissions; track status and disseminate information
• Read scripts and prepare written coverage, summaries, and creative notes as assigned
• Assist with the creation and assembly of development materials, including pitch decks, presentations, and internal briefing documents
• Develop and maintain a thorough familiarity with all projects in development
• Maintain and update development grids, tracking documents, databases, and organizational materials
• Assist in preparing agendas, memos, and materials for internal meetings and leadership discussions
• Liaise closely with other assistants and coordinators across Live Nation Studios

Development Operations Coordinator – Executive Support

Product Marketing

• Reporting into SVP Fan Product Marketing, Brand & Content, managing our global B2C product marketing strategy to drive awareness, education and adoption of our suite of different ticketing products and features.
• Partner cross-functionally with our Product, Insight, B2B and Comms teams to help define product rollout.
• Own the Go to Market strategy for fan facing products, driving product adoption and business growth.
• Develop fan value propositions for each product, creating messaging to communicate those benefits, inputting into the UX to improve the fan’s experience with our products.
• Develop and brief effective, innovative and scalable B2C product marketing campaigns that drive successful product adoption using our own touchpoints, plus paid and earned media where appropriate.
• Close collaboration with the Research and Fan Experience (Customer Service) teams to identify gaps in fan knowledge to identify where further marketing and refined UX is necessary to overcome pain points and drive adoption.
• Work closely with Product Directors and Business leads to better understand fan engagement and adoption of products and services.
• Develop fan facing campaigns with the wider Brand & Creative teams, including landing pages, blog and social content and videos.
• Manage relationships with vendors such as design agencies and digital suppliers, be adept in briefing agencies on our requirements.

Director – Global B2C Product Marketing

• Support the development and launch of new products, services and features, developing messaging and marketing materials that help us meet key business objectives in driving product adoption across our owned, earned and paid channels
• Work closely with our Product, Comms, B2B and B2C marketing teams, you will be able to collect the information you need to devise our fan value propositions and messaging
• Create strategic recommendations rooted in insight and data that drive key business OKRs
• Produce well researched creative briefs for the wider Brand & Marketing teams, briefing our design and content leads to create adverts, content, copy and video
• Collaborate with the Research and Fan Experience teams to identify gaps in fan knowledge
• Develop fan facing campaigns with the wider Brand & Creative teams, including landing pages, blog and social content and videos

Customer Support

• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and afterhours office support
• Working knowledge of Ticketmaster ONE web portal
• Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
• Support season ticketing, access control support customization (rules, exceptions, etc.)
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of access control products
• Basic knowledge of event programming as it relates to sales channels and consumer experience
• Communicate product updates, new features and functionality to client base; TM products such as Archtics, HOST, TM.com, Scaling, Analytics, TM1 Maps, Pricemaster, TM1 Events and TM1 Engagement
• Provide support and best practices to the client for all TM products including archiving data, loading events, setting rules, adding hardware, and communication to other TM servers
• Assist with new manifest creation
• Establish any special client MOP types
• Install Archtics on workstations and ticket printers
• Initial and ongoing training of new features and functionality
• Use troubleshooting techniques and tools to identify the root cause of issues
• Research client/customer complaints about service levels
• Work with National/Central support groups to expedite problem resolution
• Troubleshooting software and hardware issues – Archtics/Host/AM/TM1 Entry/Inventory Control/Pricemaster
• Provide coordination of a networking issues between client and TM IT
• Balance Audits/Settlement issues
• Resolve issues with Customer Service for events with problems and/or special circumstances
• Restart database server, credit card server, and DIGIT server

Client Support Specialist

SEO Marketing

• Audit site health (speed, rendering, and structure) to deliver immediate improvements while adhering to established technical SEO best practices
• Resolve technical debt to ensure search engines can easily crawl, index, and prioritize site content
• Track rankings, traffic, and crawl health to proactively identify and fix SEO issues
• Analyze competitor gaps and user intent to ensure content captures all stages of the customer journey and wins specific SERP features (like featured snippets)
• Partner with content and marketing teams to integrate SEO best practices directly into the content creation and scheduling process
• Support experimentation and optimization for AI‑driven search experiences (e.g., ChatGPT, Google AI Mode) by applying structured data and entity best practices
• Stay informed on evolving search trends and help translate relevant changes into clear, actionable insights
• Partner with developers during the build phase to help ensure every new feature or site update is search-friendly from the start
• Provide guidance and recommendations to product managers on balancing user experience (UX) with search requirements to ensure new features drive both engagement and organic traffic
• Support cross‑functional teams, including Design, Marketing, and Project Management, by offering SEO insights and recommendations that help align work with search best practices
• Combine data from multiple sources to measure how SEO projects are performing and turn those findings into clear, strategic reports
• Use internal and external tools to maintain and update key performance dashboards that track the health of the search business

SEO Associate Manager

• Support development and maintenance of Airtable-based workflows and project tracking systems (priority focus)
• Assist in building and maintaining SharePoint sites to centralize documentation and improve collaboration
• Partner with the Analytics team to support Tableau dashboards and reporting needs
• Help evaluate and implement practical AI tools that improve operational efficiency
• Gather requirements from venue operators and discipline groups and translate them into structured system updates
• Document workflows, create user guides, and support adoption of new tools
• Provide day-to-day troubleshooting and technical support for internally built systems
• Monitor emerging technologies and share recommendations for operational improvements

Technology Operations Solutions Specialist

Manager

• Own the end-to-end program development, design, delivery, and ongoing management of IT training initiatives, as directed by the office of CTO, and with input from cross-functional SMEs, to support priorities of decentralized businesses.
• Develop and execute program-level communication plans aligned to change enablement milestones and stakeholder needs
• Tailor change enablement approaches for diverse stakeholder groups, including business users, leaders, and operational teams
• Develop and manage Strategic program training materials, including videos, FAQs, and content hosted on internal web portals.
• Plan and facilitate interactive workshops, meetings, and project discussions to foster alignment and engagement across teams.
• Design and deliver training programs in multiple formats—virtual, in-person, hybrid, and micro-learning—to maximize reach and effectiveness.
• Evaluate learner feedback and training metrics to continuously improve content and delivery methods.
• Track and report on the performance of key training initiatives; present updates and insights to senior leadership.
• Stay current on training trends, learning technologies, and industry best practices.
• Contribute to onboarding materials and training resources for new hires.
• Partner with cross-functional teams to align training content with organizational priorities and CTO strategy.

Training & Awareness Manager – Strategic Programs

• Manage calendars for the team of development executives, including scheduling, confirming, and coordinating internal and external meetings as well as taking meeting notes and keeping a database going for the team’s expanding professional network.
• Log notes during core team meetings.
• Maintain up-to-date phone sheets and contact information.
• Coordinate domestic and international travel and logistics for executives and, when needed, adjacent talent.
• Prepare and submit expense reports for development team members accurately and in a timely manner.
• Assist with general office and departmental administrative tasks as needed.
• Support departmental projects as needed, including, but not limited to, maintaining organizational documents, grids and databases, script coverage, entertainment business research and preparing agendas and memos for high-level leadership meetings.
• Maintain a detailed log of incoming scripts, pitches, and project submissions; track status and disseminate information to appropriate internal teams.
• Read scripts and prepare written coverage, summaries, and creative notes as assigned.
• Read and watch relevant IP content in the film and TV space where it intersects with Live Nation Studios’ ongoing mandates.
• Assist with the creation and assembly of development materials, including pitch decks, presentations, and internal briefing documents.
• Develop and maintain a thorough familiarity with all projects in development, including current status, attachments, and next steps.
• Maintain and update development grids, tracking documents, databases, and organizational materials.
• Assist in preparing agendas, memos, and materials for internal development meetings and leadership discussions.
• Liaise closely with other assistants and coordinators across Live Nation Studios, as well as with external partners including talent, representatives, and production entities.
• Serve as a professional and reliable point of contact for internal and external communications related to the development team.
• Handle confidential information with discretion and sound judgment.

Development Operations Coordinator

• Lead a team of 5-8 Cloud Engineers to shape Ticketmaster's cloud platform capabilities.
• You'll develop multi-quarter roadmaps aligned with organizational strategy, drive technical excellence, and partner with enterprise architecture, security, and development teams.
• Lead, develop, and grow a team of 5-8 cloud engineers and architects across multiple time zones
• Mentor engineers through regular 1:1s, performance reviews, and career development
• Identify and remove organizational barriers to collaboration; foster a culture of trust, psychological safety, and mutual support
• Participate in recruiting and hiring top talent into the organization
• Conduct regular 1:1s, performance reviews, and development conversations aligned with Ticketmaster's competency framework
• Develop multi-quarter roadmaps translating business objectives into technical programs with clear milestones, dependencies, and success criteria
• Lead team participation in quarterly planning cycles
• Lead capacity planning and resource allocation across concurrent initiatives
• Define and track key performance indicators (KPIs) and service level objectives (SLOs) for cloud services
• Present roadmaps, status updates, and strategic recommendations to executive leadership
• Lead daily operations of planning, engineering, and supporting the public cloud platform
• Provide technical guidance on public cloud architecture, services, and best practices
• Champion operational excellence through automation, observability, and incident management
• Establish, communicate, and advocate for operational and architectural best practices
• Serve as an escalation point for complex technical challenges and incidents
• Drive adoption of AI/ML capabilities and modern cloud services across the organization
• Cultivate and leverage relationships within and across departments to achieve desired outcomes
• Partner on shared infrastructure initiatives
• Work effectively with enterprise architecture, security, networking, and development teams
• Partner with FinOps teams on cloud cost optimization and financial forecasting
• Manage vendor relationships with AWS, GCP, and other cloud service providers
• Communicate complex technical concepts effectively to both technical and executive audiences
• Lead development and enhancement of agile practices including backlog management, epic creation, sprint planning, and retrospectives
• Materially improve team performance, quality of output, and service delivery metrics
• Recommend and implement changes to policies and procedures affecting immediate and adjacent organizations
• Gather critical feedback from stakeholders and use it to drive improvements in vision, roadmap, and service delivery
• Support PCI-DSS, SOC 2, and other security compliance requirements
• Serve as a 2nd level escalation point for critical incidents

Senior Manager, Public Cloud

Product Designer

• Bring a passion and understanding of architecture and design of high-occupancy assembly spaces
• Prepare concept designs, specifications, and presentations for projects
• Drive project development and documentation with external consultants and internal stakeholders
• Lead implementation of project design direction and standards
• Develop project scope, schedule, and cost, and review this with the business unit to ensure the project meets business objectives
• Monitor project progress to ensure alignment with set goals and timelines
• Review and analyze consultants’ construction documents to ensure design and programmatic alignment and identify potential constructability or coordination risks during preconstruction phase
• Collaborate with the Project Manager to monitor construction progress through on-site inspection and review
• Create furniture plans, select furnishings, prepare budgets and coordinate orders for projects with the Furniture Coordinator
• Work with Art, Branding, and Concept teams on development and implementation of venue art program
• Collaborate with cross-functional stakeholders from Live Nation including Project Development, Design & Architecture, Fan/Artist Services, F&B, Sponsorship, and Premium Sales

Design Manager

• Establish and maintain high standards of customer service for staff, customers and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Possess excellent working knowledge and oversight of Health & Safety and Security plans and protocols
• Oversee Recruiting, training, scheduling, and motivation of a highly skilled and functioning team of full and part-time staff
• Manage team to high standard through clear communication of goals and expectations
• Create and maintain a positive venue culture with employees, guests, and visiting artists
• Collaborate with all departments and divisions including Marketing, Premium Seat Sales, Food and Beverage, Ancillary Sales, Security, and Sponsorship teams to create innovative offerings that drive incremental revenue growth, fan and partner engagement, safety, and profitability
• Responsible for meeting staffing levels and budget targets of concerts
• Manage relationship with State and municipal governments
• Create and maintain positive interactions and partnerships with landlord and building management, local business, and homeowner organizations
• Oversee food and beverage performance and strategies (point of sale ratio, variety, etc.)
• Develop and implement best practices for traffic, parking operations, and pedestrian queuing
• Day to day management of all venue vendors/subcontractors, possibly including but not limited to HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling
• Work with legal department on contracts and insurance requirements for all outside contractors and vendors
• Promote and establish ticketed venue rental events
• Oversee operations and budgets of Special Events including those related to charities, government, conventions, and large-scale happenings including sports championships and conventions
• Work closely with Live Nation promoters and Venue Nation Operations management and provide direction on standards and compliance to venue team
• Coordinate and facilitate event set-up with Operations Manager and team
• Oversee implementation of Live Nation policies and procedure and protocols, including those related to security, system of authority, and accounting
• Perform and execute timely financial Flash Reports after events. Understand and perform event settlement functions
• Create and update event and venue budget forecasts, including operational and production expenses and ancillary revenue streams. Implement and comply with the company’s audit procedures
• Ensure that employee performance is monitored and reviewed
• Manage employee attendance records
• This position typically supervises many exempt and non-exempt positions
• Responsible for meeting staffing levels and budget targets for each event
• Ensures advance contact for each show with tour/event production managers
• Fulfills requirements with input on budget from Talent booking division
• Performs or confirms advance contact with tour/event security directors. Fulfills requirements with input from LN Global and regional security management
• Available to work nights, weekends, and holidays. On site for events prior to load in and until load out
• Any other reasonable duties as assigned by the executive management

Seasonal Sales Coordinator

Seasonal Sales Coordinator

Seasonal Sales Coordinator

Senior Product Manager, Digital Ticket Movement

Development Operations Coordinator – Executive Support

Director – Global B2C Product Marketing

Director – Global B2C Product Marketing

Client Support Specialist

SEO Associate Manager

Technology Operations Solutions Specialist

Training & Awareness Manager – Strategic Programs

Development Operations Coordinator

Senior Manager, Public Cloud

Design Manager

General Manager