LivaNova

Outside Sales

• Fully complied with the compliance/ethic/code of conducts requirements of LivaNova Group; ensure people are conducing business in a fair and ethical fashion
• Continuously drive the sales growing in specific regions and achieve the sales target
• KOL management and professionally deliver the technical support to the specific accounts and therapy to ensure the in-market sales
• Account management to provide timely and comprehensive field market information to relative management team as requested
• Ensure the accuracy and timely input of the sales related data in CRM system to support the business decision
• Work with distributor to support order placement base on the regional sales target and phasing forecast, and support reasonable channel inventory
• Ensure the execution of the sales strategy and business planning

Territory Sales Manager, CP

Project Manager

• Managing overall projects or a subsection of a large-scale program
• Providing leadership to cross-functional teams to develop and execute strategies for new product development, commercialization of new products, and sustaining existing products
• Managing resources to ensure that programs meet milestones and deliverables
• Representing the core team to the organization, reporting team progress, project recommendations and resolution of issues
• Leading developing detailed plans in alignment with the strategic objectives of the project including master schedules, budgets, program milestones, and key project tasks and deliverables
• Providing guidance and direction to the core team as necessary to define clear goals and evaluate progress
• Identifying and creating solutions in clearing barriers to effective progress
• Resolving project resource issues and facilitating reallocation of activities and efforts to ensure schedules are achieved
• Reporting out progress and status to leadership on projects under their supervision
• Conducting financial evaluation of projects.
• Facilitating all core team meetings and tracking progress against the project plan
• Complying with US FDA regulations, other regulatory requirements, Company policies, operating procedures, processes and task assignments
• Maintaining positive and cooperative communication and collaboration with all levels of employees, customers, contractors and vendors.

Project Manager II

Customer Support

• Driving the end-to-end support models to support business as usual operations across the Procure to Pay (P2P) workstream
• Assist the Business to create SAP Purchase Requisition, SAP Goods/Services Receipt, and resolve SAP VIM inquiries, while driving P2P Policy and Process Compliance
• Assist the GBS Supervisor as P2P first line of query support via the regional Purchasing Operations Desks (PODs)
• Assist the Accounts Payable (AP) teams and applicable business stakeholders to resolve vendor invoice and statement queries via the regional AP general mailboxes
• Assisting the GBS Supervisor with P2P service health monitoring through Service Level Agreements (SLAs) and Key Process Indicators (KPI) trend assessment, gap analysis, and critical problem solving
• Deliver remedial actions in response to service issues to ensure value realization of P2P and GBS initiatives
• Assisting to onboard new P2P users (SAP Requisitioners, Business Requestors) and providing training instruction and support
• Assisting, as necessary, to complete regional and global P2P operational excellence projects, working to complete system testing, data analysis, and user experience / P2P subject matter expert (SME) feedback
• Assisting, as necessary, with operational change management including leading P2P process and technical trainings

Global Business Support Specialist

• Facilitate and manage all aspects of the customer order to cash process
• Ensure timely and successful handling of inbound call volume and all electronic inquiries
• Support order requests and other customer needs
• Maintain positive & productive customer centric relationships
• Provide timely and effective communications to all internal partners and external customers
• Process requests received from customers and the sales teams
• Coordinate inventory movement in the field including trunk stock, consignment and programming inventory
• Communicate with internal counterparts across the organization
• Assist in the collection of informational or statistical data, supporting the creation and distribution of reports
• Work collaboratively with Accounting and Pricing & Contract Management to identify and resolve customer pricing & payment discrepancies

Customer Service Representative II

Clinical Operations

• Assist with the management and execution of clinical studies in accordance with applicable regulations
• Coordinate project deliverables such as team meetings, budgets, and timelines
• Assist with the development and planning of clinical study strategies and protocols
• Oversee and provide clinical input for the design of Case Report Forms and electronic databases
• Assist with preparation of regulatory applications and documentation needed to conduct studies
• Monitor or co-monitor clinical study sites for compliance with approved study protocols
• Maintain accurate study tracking documents and systems
• Prepare and give clinical presentations as required
• Support Data Monitoring Committees if applicable
• Assist management of study vendors for compliance to study plans

Associate Clinical Project Manager

DevOps Engineer

• Manage Azure subscriptions, permissions, and DevOps organization settings.
• Maintain scalable build infrastructure using VMSS and self-hosted agents.
• Design and maintain pipelines for C/C++ firmware and Qt/C++ applications.
• Integrate testing, analysis, and packaging workflows.
• Administer Git repositories, branching strategies, and artifact lifecycle.
• Implement monitoring and alerting for pipeline health, resource performance, and failures.

DevOps Engineer, CI/CD

• Support case coverage for VNS Therapy System in the OR
• Collaborate with neurosurgeons and nurses
• Assist with VNS diagnostics, troubleshooting, and programming assistance
• Compliance with hospital credentialing and access requirements

Operating Room Support Specialist, Part Time

• Assist in the implantation of the Vagus Nerve Stimulator (VNS) Therapy System
• Support Operating Room staff in product-related matters intraoperatively
• Communicate effectively with neurosurgeons and nurses
• Ensure compliance with hospital credentialing and access requirements
• Travel to hospital facilities regularly to support case coverage

Operating Room Support Specialist – Part Time

Field Engineer

• Provide expert advice and assistance on the devices to distributors and customer representatives within the region
• Provide periodic on-the-job service training for end customer and distributor engineers
• Provide periodic on-site technical assistance to resolve difficult equipment and customer problems, especial for the key customers
• Support device/equipment installations; Be prepared to educate users and conduct demonstrations of our products
• Repair installations using remote access software and the internet
• Provide field-based technical advice and assistance to LivaNova Group employees and customers
• Repair, troubleshoot, and salvage damaged databases either at customer site or remotely
• Support new medical device connections and interfaces; obtain manufacturing specifications, download actual data stream, and advise programmers on required data point collection based on customer requests
• Troubleshoot customer owned equipment (computers) in relation to problems that arise following installation of software products
• Work with multiple customer department disciplines (Medical Records, IT/IS, Surgery, and Perfusion) to ensure all customer expectations are met following installation
• Train customers on the appropriate use of the equipment and software
• Develop FAQ documentation for LivaNova Group employees and customers
• Provide input to in-house groups with regards to product performance issues, technical troubleshooting tips, product improvement recommendations, etc.
• Be thoroughly knowledgeable and conversant on all products LivaNova manufactured and distributed equipment in his/her scope
• Have knowledge and expertise in certain product areas in his/her scope to be able to provide effective and timely technical advice and support to others
• Be the technical consultant on product development teams as needed
• Backup support to other Field Service reps as needed
• Initiate self-development to maintain proficiency on LivaNova products, changes in technologies and applicable regulatory requirements
• Provide periodic on-the-job training of new Field Service Representatives
• Comply with the compliance/ethic/code of conducts requirements of LivaNova Group; ensure people are conducting business in a fair and ethical fashion
• Complete timely paperwork, documentation, and administrative tasks per organizational policies and procedures
• Maintain an action plan of personal development and training through goals and objectives to maintain expertise and overall industry and product knowledge
• Be responsible for maintaining financial cost effectiveness within assigned territory
• Work effectively with coworkers, distributors, other departments and customers
• Support the field engineers from distributor companies with annual training, on-site help, phone call, etc.; Undertake normal management and selling work for the spare parts
• Contact customers and give the explanation, training and maintenance for them as they want.

Field Service Engineer

Product Manager

• Ensures that the Marketing requirements generated by the Strategic Marketing department are clear, properly supported by coherent vision, and understood by all relevant stakeholders;
• Accountable, together with the UX/UI, for defining the solution that meets the Strategic Marketing needs;
• Accountable for the creation and maintenance of the User Stories backlog (in close collaboration with the UX/UI and Business analysist)
• Ensure that the whole development team (UX/UI, SW Arc, Devs, QA, Tech Lead) have proper understanding of the domain and of the typical use cases
• Accountable for drafting initial user stories in close collaboration with the Business Analyst.
• Own the relationship with clients and deeply understand their processes, needs, pain points, and identify opportunities;

Senior Product Owner, SW MedTech

Systems Engineer

• Leading organization within systems engineering, risk management and design control including process improvement, best practices and tools for operational excellence.
• Managing, mentoring, coaching and developing Systems Engineering team for individual career development consistently with organization strategy.
• Collaborating with cross-functional teams, internal and external stakeholders to meet project objectives.
• Defining and decomposing design inputs into systems, subsystems and interfaces to enable each applicable function to design, verify and validate the product.
• Analyzing and comparing technological tradeoffs to enable cross-functional decisions including, for example, power budget, tolerance analysis, reliability analysis, error budget, design and supplier/component evaluations.
• Analyzing system risks and identifying appropriate risk control measures.
• Developing design verification and validation strategy in collaboration with functional owners to demonstrate that design outputs meet design inputs.
• Completing Traceability Matrices demonstrating that Design Outputs meet Design Inputs with objective evidence, e.g., design verification or validation reports.
• Identifying, investigating, planning, implementing and/or leading the disposition of defects, non-conformance investigation, Corrective Actions and Preventive Actions and/or Change Control.

Senior Manager, Systems Engineering

• Provide direct administrative assistance
• Perform general office functions to include but not limited to arranging meetings and conference calls, travel coordination, typing correspondence, filing, copying, faxing, and preparation of mailing documents and packages
• Assist with processing faxes, IWRFs, MDFs/PIQs, BRCs
• Assist/Process incoming and outgoing mail (EOS/NoBLE Letters to MD/Patients)
• Answering first-line CM Departmental calls/emails
• Answers questions relating to office or departmental operations and established policies and procedures
• Verifying Benefits and updating SFDC
• Perform other duties as may be required by the supervisor
• Maintain departmental files and documentation as required

Customer Service Analyst

Manager

• Provide strategic leadership and tactical execution of Health Economics, Market Access & Reimbursement (HEMAR) for LivaNova DACH
• Collaborate with country level commercial leaders to establish the HEMAR priorities for the DACH business
• Apply for reimbursement for new products and seek health economic solutions to drive adoption of LIVANOVA products into hospitals
• Engage with HEMAR stakeholders and participate in country level government affairs to monitor emerging opportunities and threats
• Lead on development of reimbursement applications for new products, identify evidence needs, input to pricing and determine the timing of applications
• Monitor and interpret health policy developments and engage with government affairs/advocacy bodies
• Support commercial functions by developing health economic value propositions and present them to customers/hospitals
• Identify opportunities to improve the adoption of LIVANOVA products
• Support training of local market sales professionals in health economics & market access principles
• Engage in EU HEMAR team development and share best practices