Director, Patient Support

LivaNova

Director leading Patient Support Programs for global healthcare company, ensuring continuity of care and operational excellence in patient services. Collaborating with internal and external teams for seamless patient support.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesLead💰 $170,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute strategic initiatives aligned with organizational goals
Create and manage dashboards to ensure proper metrics are in place throughout the organization
Oversee the design and delivery of core services including patient status updates, EOS notifications, prior authorization assistance, and benefits verification
Collaborate with external partners including healthcare providers and payors to ensure seamless patient support
Establish and monitor performance metrics to drive productivity and inform strategic decisions
Lead and manage the team, fostering a culture of accountability, collaboration, and excellence
Set clear goals, monitor team performance, provide coaching and feedback, and conduct performance evaluations
Recruit, onboard, and develop talent to build a high-performing organization
Manage budgets and resources effectively to support departmental objectives
Implement and monitor metrics to measure the effectiveness and impact of Patient Programs, identify trends and patterns, and make data-driven recommendations for improvements
Establish and maintain a robust system for tracking and reporting Patient Programs metrics, including key performance indicators, progress towards goals, among other relevant business intelligence
Utilize strong analytical, negotiation, and problem-solving skills to effectively address any challenges or barriers for the success of Patient Programs initiatives
Facilitate clear communication within the team and across internal business teams, ensuring alignment.
Partner with Commercial Operations peers and other internal teams on strategic initiatives.
Stay current with industry trends, regulatory changes, and best practices.
Ensure SOPs, training, and compliance standards are met across all patient-facing operations.
Develop and enforce policies that ensure compliance with HIPAA and other healthcare regulations.
Ensure team adherence to regulatory guidelines, privacy laws, industry best practices, the LivaNova Code of Ethics & Business Conduct and the LivaNova Human Imperatives.

Requirements

What you’ll need

10+ years of experience in healthcare-related Patient Support programs
10+ years of progressive leadership and team management experience
BA/BS degree in a related field
Strong background in managed care, case management, reimbursement, and health insurance
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Exceptional written, verbal, and presentation skills
Strong problem-solving abilities within complex and compliance-regulated operations
Demonstrated ability to influence, lead, and collaborate across teams.

Benefits

Comp & perks

Health benefits – Medical, Dental, Vision
Personal and Vacation Time
Retirement & Savings Plan (401K)
Employee Stock Purchase Plan
Training & Education Assistance
Bonus Referral Program
Service Awards
Employee Recognition Program
Flexible Work Schedules

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient Support Program DevelopmentPerformance Metrics MonitoringData-Driven Decision MakingBudget ManagementAnalytical Problem Solving

Soft Skills

Exceptional Communication SkillsTeam LeadershipCoaching and FeedbackCollaborationNegotiation Skills

Certifications

BA/BS Degree in Related Field