Litify

Sales Operations Manager

• Act as a strategic partner to leadership, aligning enablement priorities with business outcomes and GTM motions.
• Proactively identify performance and readiness gaps by analyzing pipeline data, market trends, and team feedback.
• Lead cross-functional initiatives across product, marketing, customer success, and revenue operations to ensure cohesive GTM execution.
• Define and track KPIs to measure the impact of enablement on sales performance and business results.
• Design and deliver comprehensive enablement strategy, including onboarding for new hires and ongoing training for the sales organization.
• Create and curate learning content (e-learning modules, webinars, workshops) to support diverse learning styles.
• Conduct one-on-one and group coaching to refine pitching, objection handling, and closing strategies.
• Drive rollout and adoption of sales enablement tools, including CRM platforms such as Salesforce.
• Leverage data to identify process bottlenecks and continuously refine strategies to boost efficiency.
• Partner with Revenue Operations to streamline workflows and remove friction in the sales process.

Sales Enablement Manager

Customer Success Manager

• Monitor and manage a portfolio of 20-30 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
• Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
• Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
• Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and App Exchange solutions
• Monitor customer health to track adoption and customer satisfaction
• Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
• Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
• Identify opportunities for documenting success stories for our Marketing team
• Maintain high levels of customer engagement and satisfaction
• Build strong executive relationships with main stakeholders and serve as a point of escalation if necessary
• Measure success by continued expansion of Litify and Salesforce across your customers’ organization and workflow

Enterprise Customer Success Manager

• Monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
• Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
• Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
• Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions
• Monitor customer health to track adoption and customer satisfaction
• Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
• Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
• Identify opportunities for documenting success stories for our Marketing team
• Maintain high levels of customer engagement and satisfaction
• Measure success by continued expansion of Litify and Salesforce across your customers’ organization and workflow

Enterprise Customer Success Manager, Salesforce Certified

Salesforce Developer

• At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers; deliver an all-in-one legal operating solution for law firms and legal departments
• Remote Solution Architect role within Professional Services for Litify (Salesforce-based SaaS legal platform)
• Own the successful end-to-end implementation of Litify for new customers and technical solutions for post-onboard projects
• Serve as the primary technical client-facing contact and translate complex technical topics to business stakeholders
• Operate as product expert and trusted advisor, guiding customers with industry and product best practices
• Gather requirements, translate into actionable technical requirements, design/build declarative Salesforce applications, and partner with internal development and data migration teams
• Partner with Litify Product, Engineering and QA teams to provide and facilitate customer feedback and pain points

Salesforce Solution Architect

Solutions Engineer

About Us: At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers.
The Solution Engineer (Sales Engineer/Solution Consultant) is responsible for presenting product offerings in a value-driven way to prospects and customers, removing technical objections in pre-sales efforts.
Support sales team by identifying, quantifying, and capturing Litify’s value proposition and best solution.
Build and demonstrate the Litify platform aligned with customer needs.
Conduct discovery sessions with potential clients alongside sales.
Engage internal and external stakeholders via demos and presentations.
Configure Salesforce for custom demonstrations and enhance standard demos.
Attain quarterly and annual objectives assigned by management.
Answer RFPs effectively.
Ability to travel domestically (1-2x per month).

Sales Enablement Manager

Enterprise Customer Success Manager

Enterprise Customer Success Manager, Salesforce Certified

Salesforce Solution Architect

Senior Solution Engineer, Enterprise Litigation Management