Lithia

Customer Support

• Manage and maintain the GreenCars content roadmap to ensure content stays accurate, timely, and relevant
• Research SEO keywords, competitor activity, and market trends to guide content planning
• Create, edit, and optimize digital content to drive organic traffic and audience engagement
• Support production of articles, guides, videos, newsletters, and campaign content
• Maintain CMS organization and ensure consistent brand messaging across platforms
• Translate EV and hybrid topics into clear, consumer-friendly education content
• Support conversion funnels and key digital tools with strategic content
• Monitor performance metrics and adjust content strategy based on insights and analytics
• Support YouTube channel growth through scripting, optimization, and content coordination
• Collaborate cross-functionally with social, marketing, creative, and external partners
• Assist with content needs for events, activations, and other marketing initiatives

Digital Support Specialist

Recruitment

• Partner with the appropriate Hiring Manager, General Manager and Group Vice President to determine selection criteria for each open position.
• Work with Hiring Managers to create and develop effective recruitment marketing campaigns and channels to source candidates, including advertisements, hiring events, career centers, and job programs.
• Recruit quality talent through targeted active and passive recruiting sources (i.e. resume databases, cold calling, references, referrals, interviews, print media, online, etc.)
• Facilitate the application process and proctor any required pre-employment assessments.
• Conduct pre-screen interviews and provide Hiring Manager(s) with candidate summary information.
• Provide coaching to Hiring Managers on interviewing, candidate feedback and selection.
• Consult with Hiring Managers, General Managers and Group Vice Presidents to ensure the best qualified candidates are selected for positions based on skill set, experience and cultural (company) fit.
• Partner with HR/Hiring Support Specialist to facilitate motor vehicle records (MVRs), background checks and drug screens, and new hire orientations for all new hires and monitor all on-boarding activities with Payroll, HR, Learning & Development and Computer Services as needed.

Recruiter

Accounts Receivable

• Monitor customer accounts daily to identify aged receivables and contact customers for payment.
• Keep detailed records and reporting on collection activity including updating systems and trackers.
• Receive in-bound AR related calls.
• Resolve billing issues.
• Research and respond to inquiries from service and parts customers, Lithia stores and internal customers within the timeframe that aligns with established service level agreements.
• Other duties as assigned.

Accounts Receivable Representative

Financial Planning and Analysis

• Accurately post and reconcile funds received from lenders to ensure timely allocation of vehicle transactions.
• Operate company and specialized accounting systems, manufacturer websites, and lender platforms to manage and track funding.
• Perform detailed data entry, adjustments, and reconciliations with a focus on accuracy and timeliness.
• Research and resolve discrepancies related to payments, allocations, or missing information.
• Communicate proactively with managers, team members, and dealership accounting staff regarding funding status and inquiries.
• Demonstrate accountability by identifying and correcting errors while maintaining accurate records.
• Participate in continuous improvement efforts by recommending process enhancements and efficiency opportunities.
• Assist with audits, reporting, and special projects as assigned.

Finance & Funding Administrator

Insurance

• Process insurance policy cancellation and lapse paperwork to the collection account.
• Establish and maintain tracking system for DFC customer insurance coverage.
• Contact customers to verify current insurance coverage and educate on terms on contract related to coverage.
• Confirm insurance claim status and update collection account status.
• Process “Guarantee of Title” paperwork needed for payment in timely manner.
• Contact and educate customers on total loss process and account responsibility until process complete.
• Verify additional contracts and process cancellations as needed.
• Contact insurance companies weekly to verify status of claim process and payment.
• Monitor customer account details for non-payments from contract cancellations and insurance companies.
• Educate and counsel customers on account terms and payment programs to resolve past due amounts.
• Utilize various skip tracing methods and processes to locate customers as needed.
• Maintain and ensure accurate, up-to-date customer account information.
• Manage end to end Impound process.
• Negotiate storage fees and charges with towing/repair facilities to minimize financial loss.
• Analyze vehicle value against accrued fees to determine whether to secure the vehicle or abandon it to minimize net loss.
• Prepare legally required state-specific impound packets, hold-harmless documents, and affidavits to facilitate swift vehicle release.
• Collaborate with repossession agents to schedule and coordinate the prompt pickup of vehicles from impound lots.

Insurance, Impounds Specialist

Analyst

• Provide thought leadership and innovative technical solutions for new initiatives
• Manage and configure feature requests within Workday
• Support team members with technical issues
• Improve workflow processes for efficiency and compliance
• Adhere to global data privacy legislation, compliance practices
• Stay up to date on Workday releases and assist in release management
• Ensure detailed and accurate documentation accompanies all Workday configuration and processes
• Identify functional gaps in existing processes
• Support critical system maintenance and operational tasks within Workday
• Provide demos and trainings to internal team members and stakeholders
• Build reports, perform data modeling, data analysis, and reporting

Workday Analyst

Call Center Representative

• Lead, develop, and motivate a remote, cross-functional AR team
• Support the AR Manager in coordinating daily operations, reporting, and process improvements
• Monitor team performance and hold individuals accountable to KPIs
• Manage staffing levels and workflow to ensure deadlines are met, including month-end and year-end close
• Handle escalated issues with professionalism and sound judgment
• Provide exceptional internal and external customer service
• Drive continuous improvement in AR processes and tools
• Maintain positive working relationships across departments
• Ensure confidentiality and data security at all times
• Prepare and deliver weekly and monthly performance reports
• Embrace and support changes in structure, systems, and processes

Call Center AR Supervisor

Operations

• Provide support in daily tasks and operations within the assigned department.
• Collaborate with team members to ensure smooth workflow.
• Maintain accurate records and documentation.
• Assist with documentation of important information to increase efficiency.
• Provide a friendly and professional first impression to customers.
• Efficiently and respectfully address customer needs and inquiries to ensure a positive experience.
• Foster a collaborative and positive team environment.
• Actively seek opportunities for learning and skill development.
• Participate in training sessions and other events.

Store Operations Internship

• Build meaningful relationships and deliver a high-quality, consistent experience that supports customers and teammates.
• Follow through on commitments, communicate clearly, and ensure your work meets expectations.
• Seek feedback, refine your skills, and look for opportunities to make processes more efficient.
• Support a positive culture by staying engaged, connecting with your team, and helping create a workplace where people feel valued.

Operations Development Program – DART Ops, Northeast

Operations Development Program – DART Ops, Central

Operations Development Program – DART Ops, Northwest

Operations Development Program – DART Ops, Southeast

Operations Development Program – DART Ops

Attorney

• Complete training on advertising and legal compliance topics and apply reference materials during ad reviews
• Review and verify the legal compliance of marketing and advertising materials across all public communication channels
• Maintain organized file systems for approved ads and supporting documentation
• Update and manage internal compliance reference documents and resources
• Develop expertise in federal and state automobile advertising laws
• Maintain a catalog of applicable state and federal laws for compliance review
• Build knowledge of related compliance areas, including TCPA, Do-Not-Call, and privacy regulations
• Conduct periodic compliance audits of Lithia dealership websites
• Research advertising laws in new states and assist in creating compliance guides as Lithia expands
• Identify opportunities to improve processes and make recommendations to the team
• Proofread marketing and Legal & Advertising Department (LAD) materials for accuracy, spelling, and grammar
• Create clear, easy-to-use compliance reference tools for creative and marketing teams

Digital Support Specialist

Recruiter

Accounts Receivable Representative

Finance & Funding Administrator

Insurance, Impounds Specialist

Workday Analyst

Call Center AR Supervisor

Call Center AR Supervisor

Store Operations Internship

Operations Development Program – DART Ops, Northeast

Operations Development Program – DART Ops, Central

Operations Development Program – DART Ops, Northwest

Operations Development Program – DART Ops, Southeast

Operations Development Program – DART Ops

Marketing Legal Compliance Coordinator