Process insurance policy cancellation and lapse paperwork to the collection account.
Establish and maintain tracking system for DFC customer insurance coverage.
Contact customers to verify current insurance coverage and educate on terms on contract related to coverage.
Confirm insurance claim status and update collection account status.
Process “Guarantee of Title” paperwork needed for payment in timely manner.
Contact and educate customers on total loss process and account responsibility until process complete.
Verify additional contracts and process cancellations as needed.
Contact insurance companies weekly to verify status of claim process and payment.
Monitor customer account details for non-payments from contract cancellations and insurance companies.
Educate and counsel customers on account terms and payment programs to resolve past due amounts.
Utilize various skip tracing methods and processes to locate customers as needed.
Maintain and ensure accurate, up-to-date customer account information.
Manage end to end Impound process.
Negotiate storage fees and charges with towing/repair facilities to minimize financial loss.
Analyze vehicle value against accrued fees to determine whether to secure the vehicle or abandon it to minimize net loss.
Prepare legally required state-specific impound packets, hold-harmless documents, and affidavits to facilitate swift vehicle release.
Collaborate with repossession agents to schedule and coordinate the prompt pickup of vehicles from impound lots.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Previous auto insurance experience preferred
Previous auto industry experience preferred
Previous collections experience a plus, but not required

Benefits

Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance policy processingclaims verificationskip tracingimpound process managementnegotiationvehicle value analysiscontract cancellation processingcustomer account monitoringeducating customers on insurance termspreparing legal documents

Soft Skills

attention to detailsense of urgencycommunication