Senior Detection & Investigation Analyst – Retail Bank Operations
PNC
Senior Service Representative, End User Operations
Lincoln Financial
full-time
Posted on:
Location Type: Hybrid
Location: Radnor • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $3,587 - $4,783 per hour
Job Level
Senior
About the role
- This position is responsible for level 3 support of end-user ecosystems, including desktops, laptops, desk phones, mobile devices, hardware and software
- Troubleshoot & repair computer systems & peripheral equipment
- Respond to incidents & service requests in person, by telephone, or via remote access
- Provide timely resolution of incidents or escalations on behalf of end users
Requirements
- High School diploma or GED or minimum Associate degree in lieu of required experience
- 3 - 5+ Years of experience in direct end user and software/hardware support, including Microsoft systems and support
- Excellent communication and interpersonal skills.
Benefits
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling
- Health coaching and employee assistance program
- Tuition assistance program
- Effective productivity/technology tools and training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
level 3 supporttroubleshootingrepaircomputer systems supporthardware supportsoftware supportincident responseservice request managementremote access supportend-user support
Soft skills
communication skillsinterpersonal skills
Certifications
High School diplomaGEDAssociate degree
