Manager, Workforce Management
TP
Job Level
Mid-LevelSenior
About the role
- Lead engineering service delivery across your designated client base, ensuring consistent performance, compliance, and operational continuity
- Coordinate engineering teams to deliver planned preventative maintenance (PPM), reactive works, and quoted tasks, working closely with the client response and PPM schedulers team, and assisting in managing out-of-hours (OOHs) work and escalation resolution
- Oversee small works and minor project delivery, ensuring that engineering activity meets required quality, cost, and timeline parameters
- Review engineering outputs such as PPM reports, remedial works, and compliance tasks, ensuring all follow-ups are completed within agreed timeframes
- Work alongside the compliance teams to maintain all operational and contractual documentation including logbooks, service records, KPI dashboards, site reports, and compliance logs
- Support quotation development in collaboration with engineers and commercial teams, in accordance with client frameworks and internal processes
- Prepare monthly service and performance reports based on engineering activity to support client reviews and decision-making
- Conduct audits, surveys, and mobilisation activities to verify engineering standards and support operational transitions or changes
- Provide leadership and coordination for engineering teams through onboarding, coaching, PDRs, and ongoing performance management
- Promote continuous improvement, operational efficiency, and a positive service culture across all engineering-led activities
- Work closely with the account manager to support client expectations and ensure delegated responsibilities are managed professionally and effectively
Requirements
- Proven experience in service delivery management across multi-site or designated client portfolios
- Strong focus on engineering team coordination and operational excellence
- Solid understanding of operational compliance, contractual requirements, and quality assurance processes within complex client environments
- Familiarity with CAFM systems, client response workflows, and PPM scheduling practices
- Technically competent with a good understanding of Health & Safety regulations and best practices
- Excellent communication skills with the ability to build and maintain strong relationships internally and externally with clients and end users
- Demonstrated ability to work collaboratively alongside client response, compliance, and scheduling teams, supporting escalation management and operational problem-solving
- Proficient in Microsoft Office suite and confident in working with data, reporting tools, and operational dashboards
- Full UK driving licence with a willingness to travel across the designated client base as required
