Service Manager
Linaker
Job Level
Mid-LevelSenior
About the role
- Leading engineering service delivery across your designated client base, ensuring consistent performance, compliance, and operational continuity.
- Coordinating engineering teams to deliver planned preventative maintenance (PPM), reactive works, and quoted tasks, working closely with the client response and PPM schedulers team, and assisting in managing out-of-hours (OOHs) work and escalation resolution.
- Overseeing small works and minor project delivery, ensuring that engineering activity meets required quality, cost, and timeline parameters.
- Reviewing engineering outputs such as PPM reports, remedial works, and compliance tasks, ensuring all follow-ups are completed within agreed timeframes.
- Working alongside the compliance teams to maintain all operational and contractual documentation including logbooks, service records, KPI dashboards, site reports, and compliance logs.
- Supporting quotation development in collaboration with engineers and commercial teams, in accordance with client frameworks and internal processes
- Preparing monthly service and performance reports based on engineering activity to support client reviews and decision-making.
- Conducting audits, surveys, and mobilisation activities to verify engineering standards and support operational transitions or changes
- Providing leadership and coordination for engineering teams through onboarding, coaching, PDRs, and ongoing performance management.
- Promoting continuous improvement, operational efficiency, and a positive service culture across all engineering-led activities.
Requirements
- Proven experience in service delivery management across multi-site or designated client portfolios
- Solid understanding of operational compliance, contractual requirements, and quality assurance processes
- Familiarity with CAFM systems, client response workflows, and PPM scheduling practices
- Technically competent with a good understanding of Health & Safety regulations and best practices
- Excellent communication skills
- Demonstrated ability to work collaboratively alongside client response, compliance, and scheduling teams
- Proficient in Microsoft Office suite and confident in working with data, reporting tools, and operational dashboards
- Full UK driving licence with a willingness to travel across the designated client base as required
