Service Manager
Linaker
Job Level
Mid-LevelSenior
About the role
- Lead engineering service delivery across designated client base ensuring consistent performance, compliance, and operational continuity.
- Coordinate engineering teams to deliver planned preventative maintenance (PPM), reactive works, and quoted tasks.
- Assist in managing out-of-hours (OOHs) work and escalation resolution.
- Oversee small works and minor project delivery ensuring engineering activity meets quality, cost, and timeline parameters.
- Review engineering outputs such as PPM reports, remedial works, and compliance tasks ensuring follow-ups completed within agreed timeframes.
- Maintain operational and contractual documentation including logbooks, service records, KPI dashboards, site reports, and compliance logs.
- Support quotation development in collaboration with engineers and commercial teams in accordance with client frameworks and internal processes.
- Prepare monthly service and performance reports based on engineering activity to support client reviews.
- Conduct audits, surveys, and mobilisation activities to verify engineering standards and support operational transitions.
- Provide leadership and coordination for engineering teams through onboarding, coaching, PDRs, and performance management.
- Promote continuous improvement, operational efficiency, and a positive service culture across engineering-led activities.
Requirements
- Proven experience in service delivery management across multi-site or designated client portfolios.
- Solid understanding of operational compliance, contractual requirements, and quality assurance processes.
- Familiarity with CAFM systems, client response workflows, and PPM scheduling practices.
- Technically competent with a good understanding of Health & Safety regulations and best practices.
- Excellent communication skills with ability to build and maintain strong relationships.
- Demonstrated ability to work collaboratively alongside client response, compliance, and scheduling teams.
- Proficient in Microsoft Office suite and confident in working with data, reporting tools, and operational dashboards.
- Full UK driving licence with willingness to travel across the designated client base as required.
