Lightyear

Operations

• Manage quoting and contracting workflows for all orders that go through the Lightyear platform, including escalations to ensure we get to the best customer outcomes
• Define new processes to support and scale quoting including onboarding new providers, ongoing operations, & reporting
• Collaborate cross-functionally with Operations, Sales, CS, & Product to ensure we continue to evolve our quoting workflows and platform functionality
• Define and track team and individual KPIs to ensure continuous improvement
• Oversee junior members of the team to execute relevant activities & hit key metrics

Quoting Operations Specialist

Product Manager

• Own the product vision for several key areas of Lightyear’s platform
• Engage with the customer and sales to define and optimize requirements for features
• Coordinate with engineering on feasibility, sprint planning, and shipping product
• Create a first-class UI / UX experience (with help from internal design resources)
• Help define the short, medium, and long term roadmap
• Help implement a data-driven feature discovery and prioritization process
• Coordinate with GTM and Operations to concept and drive success of pilots with prospective customers
• Be a product evangelist - develop product collateral to market product progress