Lightyear

Business Development Rep

• Identifying and setting meetings with potential 6-figure+ enterprise accounts who fit Lightyear’s ideal customer profile
• Iterate on sales collateral and messaging with marketing
• Work closely with marketing and sales to iterate on strategy, content, messaging, potential channels, and sales enablement tools

Business Development Representative

Sales Development Rep

Sales Development Representative

Customer Success Manager

• Own senior relationships with IT leaders, procurement teams, and other key customer stakeholders, serving as a strategic partner rather than a reactive support resource
• Lead onboarding, training, and enablement to ensure customers achieve early value and sustained adoption of the Lightyear platform
• Measure, analyze, and communicate customer impact using product analytics and financial metrics, including ROI analyses, executive-ready reporting, and customer case studies
• Develop and lead quarterly business reviews that synthesize customer goals, usage data, and financial impact into clear executive narratives
• Own customer renewals and directly influence GDR and NDR by proactively identifying risk and leading expansion opportunities in partnership with Sales
• Advocate for customers internally by translating qualitative feedback and quantitative insights into clear recommendations that influence product and operational decisions

Founding Customer Success Manager

Product Marketing

• Build strong, lasting relationships with IT managers, procurement teams, and other customer stakeholders
• Deliver relevant training and enablement materials to customers to ensure they have confidence and success with the Lightyear platform
• Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and customer case studies
• Prepare and deliver quarterly business reviews that connect customer goals with Lightyear’s product impact
• Directly impact GDR and NDR by owning customer renewals, proactively identifying account risks, and leading opportunities for expansion in partnership with Sales
• Advocate for customers internally, influencing product and operations decisions

Strategy & Operations Associate – GTM

Operations

• Oversee Lightyear’s operations’ team’s efforts around quoting and telecom service installations
• Define and track team and individual KPIs
• Define and continuously optimize quoting and implementation processes
• Hire and onboard new product operations team members
• Partner with Sales and Product to improve efficiency

Strategy and Operations Associate – Platform

• Oversee Lightyear’s operations’ team’s efforts around quoting and telecom service installations
• Define and track team and individual KPIs
• Define and continuously optimize quoting and implementation processes
• Hire and onboard new product operations team members
• Partner with Sales and Product

Strategy and Operations Associate

Account Manager

• Analyze customer network and inventory data to identify reshop and cost savings opportunities (e.g. procuring or renegotiating existing network services)
• Build clear business cases that quantify customer impact and commercial value
• Present recommendations to customer stakeholders and guide decision-making
• Coordinate with Sales and Operations to scope, quote, and execute opportunities
• Own execution through completion, maintaining momentum and accountabilit
• Contribute to playbooks, processes, and tools to make this motion repeatable