Onboarding Operations Specialist

Lightyear

Onboarding Operations Specialist managing customer onboarding and implementation for telecom management software startup. Overseeing processes and collaborating with cross-functional teams.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee and project manage the network inventory onboarding process
Lead biweekly calls with customers and manage customer communications
Day to day management of offshore onboarding team (3 individuals)
Design, implement and improve scalable workflows and processes including tooling, automation and AI Agents.
Collaborate cross-functionally with Sales, Operations, Engineering and Product to ensure a seamless customer experience and identify gaps in existing processes and systems

Requirements

What you’ll need

1-2+ years experience of startup operations, tech or consulting
Demonstrated excellent project management skills, can critically analyze existing processes and identify opportunities for process improvement
High degree of comfort with Excel, including ability to manage and manipulate large data sets
Demonstrated high EQ, as this role is very customer facing and also requires managing a team day-to-day
Highly organized and detail-oriented, ability to prioritize
Strong team player who can also work and execute independently

Benefits

Comp & perks

5% annual bonus
equity package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementProcess ImprovementData AnalysisWorkflow DesignAutomationAI Implementation

Soft Skills

High Emotional IntelligenceOrganizational SkillsDetail-OrientedTeam CollaborationIndependent Execution