ServiceNow Administrator
Ritchie Bros.
AngularITSMJavaScriptServiceNow
Salesforce and AI Automation Administrator
Lightspeed Systems
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ITSM
About the role
- Manage Salesforce administrative functions, including configuration, data management, reporting, and dashboards.
- Evaluate, scope, and implement Salesforce requests across the organization.
- Manage service desk tickets, testing, upgrades, and new features to ensure platform stability.
- Ensure security compliance, enforce administrative access policies, and respond to system outages.
- Design, build, and administer automated workflows using platforms such as n8n.
- Create and refine prompt templates for AI models to deliver high-quality outputs.
- Manage and maintain API keys and credentials essential to automated workflows.
- Monitor and troubleshoot automation workflows to ensure accuracy, reliability, and performance.
- Stay current with advances in large language models (LLMs), prompt engineering, and emerging AI tools.
- Partner with stakeholders to analyze business processes and recommend automation solutions.
- Build project scopes, deployment schedules, and technical documentation.
- Coordinate with contractors/vendors on Salesforce and automation projects.
- Provide training and guidance to team members on automation best practices.
- Monitor and enforce best practices, documentation, and governance for automation projects, ensuring alignment with company policies and compliance with security standards.
- Support day-to-day MIS department operations as needed.
- Work closely with the Salesforce Product Manager on delegated projects and tasks, collaborating across the organization to drive AI initiatives.
Requirements
- Bachelor’s degree in Information Systems, Business Administration, related field, or equivalent work experience.
- Salesforce Administrator Certifications (Preferred).
- Two to four years of Salesforce administration, including process automation, workflows, data management, reporting, and dashboards.
- Experience configuring and managing integrations across multiple systems.
- Hands-on experience with no-code automation tools (e.g., n8n, Zapier, Make, or similar).
- Experience with Jira Service Desk or related IT service management tools a plus.
- Familiarity with APIs, webhooks, and working with structured data formats (e.g., JSON).
- Understanding of prompt engineering, and how to structure effective prompts for AI models.
- Understanding of workflows, and process requirements of complex application systems.
- Strong documentation and training skills, with the ability to communicate complex systems to non-technical audiences.
- Ability to administer, organize and document complex application systems and workflows.
- Ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution and logging/documenting cause and resolution.
- Excellent organizational, documentation, and problem-solving skills.
- Ability to effectively interface with technical and nontechnical staff at all organizational levels.
- Strong attention to detail with both excellent written and oral communication skills.
- Ability to accomplish projects within specified deadlines.
- Ability to work independently and take initiative.
- Ability to function effectively in a fast-paced environment where high growth is the norm.
- Available to work flexible hours and on-call support, including weekends and holidays.
Benefits
- Health -- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
- Wellness -- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.
- Retirement -- 401(k) matching up to 6%.
- Other -- Work from where it makes sense. Pet insurance.
- 15,000 sq. ft. of open work area, offices, and huddle rooms (ATX HQ).
- Private chef serving lunch Tuesday through Thursday every week (ATX HQ).
- State-of-the-art fitness center with outfitted locker rooms (ATX HQ).
- Physical therapist onsite regularly (ATX HQ).
- Indoor and outdoor casual collaboration spots (ATX HQ).
- Pet-friendly office environment (ATX HQ).
- Onsite recreation: golf simulator, go-carts, shuffleboard, corn hole, and more (ATX HQ).
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce administrationprocess automationworkflowsdata managementreportingdashboardsprompt engineeringAPI managementautomation workflowsintegration configuration
Soft skills
documentation skillstraining skillsanalytical skillsproblem-solving skillsorganizational skillscommunication skillsattention to detailcreativityinitiativeability to work independently
Certifications
Salesforce Administrator CertificationBachelor’s degree in Information SystemsBachelor’s degree in Business Administration
