Business Systems Analyst
Amy Cell Talent
ITSM
Product Support Analyst
Hyatt
full-time
Posted on:
Location Type: Hybrid
Location: Cancún • 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ITSM
About the role
- Validate and debug internal applications.
- Provide off-hours product support for internal applications in coordination with external vendors and customers.
- Collaborate with 3rd-party inventory suppliers to identify root causes of issues.
- Monitor and restore applicable production environments.
- Research and resolve data anomalies.
- Apply consistent best-practice techniques in problem evaluation and resolution.
- Respond to customer emails and phone inquiries, providing regular updates until issues are resolved.
- Generate on-demand defect reports and scorecards.
- Understand and work within key service levels and KPI targets that measure system performance.
- Perform operational management tasks including monitoring, performance reporting, and restoration of software production environments.
- Provide third-level support to internal and external business customers.
- Demonstrate a commitment to Hyatt core values.
Requirements
- 2+ years of product support experience within the travel industry.
- Bachelor’s degree in Computer Science or related field (preferred) or two or more years of experience in a product support role within the travel industry.
- Knowledge of ITSM Change Management and Problem Management best practices.
- Ability to provide off-hours product support for internal applications.
Benefits
- Annual allotment of free hotel stays at Hyatt hotels globally.
- Flexible work schedule and location.
- Exceptional corporate benefits.
- Wellbeing is the ultimate realization of our purpose — we care for people so they can be their best.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product supportdebuggingdata anomaly resolutionperformance reportingoperational managementdefect reportingKPI measurementITSM Change ManagementProblem Management
Soft skills
collaborationcommunicationcustomer serviceproblem evaluationcommitment to values
Certifications
Bachelor’s degree in Computer Science
