Solutions Consultant
Amy Cell Talent
ITSM
Business Systems Analyst
Amy Cell Talent
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- Consult with customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, identifying pain points and improvement opportunities.
- Analyze and assess business processes, systems, and workflows; identify gaps and prioritize process improvements.
- Assist in the architecture of tailored solutions and support system integrations in complex environments.
- Deliver customer-focused solutions and pursue measurable outcomes to exceed customer expectations.
- Communicate recommendations, build trust through empathy and active listening, and present to diverse stakeholders.
- Contribute to development and delivery of customer-facing deliverables and presentations.
- Participate in solution lifecycle from scoping to post-implementation support, including workflow design, system configuration, and issue resolution.
- Support configuration and administration of business systems to meet customer needs.
- Assist in application training, support change management initiatives, and rollout of new processes and tools.
- Play multifaceted roles as analyst, consultant, and trainer; collaborate with account leaders and sales to develop business opportunities.
Requirements
- Bachelor’s degree in computer science, management information systems, business administration, or a related field, or relevant work experience.
- Experience with Atlassian products, including Jira Software, Jira Service Management, Jira Align, Confluence, Bitbucket, Trello, and Access.
- Good analytical abilities and strategic thinking.
- Good communication skills in written and spoken English.
- Ability to work in a remote environment and travel to company and customer sites from time to time.
- Preferred: Experience or understanding of Agile concepts and frameworks (Scrum, Kanban, SAFe, DevOps, ITSM).
- Preferred: Knowledge of project management concepts and tools (planning, estimation, risk and issue management, stakeholder communications).
- Preferred: Ability to manipulate and transform data with scripting tools or in business tools such as Excel.
