Lighthouse Works

Controller

• Execute and manage the monthly close process from start to finish
• Manage day-to-day accounting activities such as accounts payable, accounts receivable, billing, cash management, and general ledger maintenance
• Lead and execute the organization of workflows and identify process improvements
• Manage multi-entity accounting including intercompany activity and eliminations
• Strengthen internal controls and support audit readiness
• Partner with leadership to ensure timely and reliable financial information

Customer Support

• Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.
• Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.
• Build and maintain positive relationships with customers to foster repeat business.

Customer Care Professional, Bilingual, Soft Sales

• Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.
• Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.
• Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.
• Build and maintain positive relationships with customers to foster repeat business.
• Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.
• Maintain accurate records of customer interactions and follow-up actions in the CRM system.
• Adhere to company policies, procedures, and performance standards.
• Collaborate with team members to improve processes and contribute to a positive work environment.
• Attend training sessions and participate in team meetings as needed.

Controller

Customer Care Professional, Bilingual, Soft Sales

Customer Care Professional – Soft Sales