Customer Care Professional – Soft Sales

Lighthouse Works

Customer Care Professional delivering services and solutions while supporting visually-impaired individuals. Handling customer inquiries through various communication channels and meeting performance metrics.

Posted 6/30/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively addressing inquiries and providing tailored solutions. Proficient in soft sales techniques and maintaining accurate records in CRM systems while fostering positive customer relationships.

Highest-signal resume keywords

Customer ServiceSoft Sales TechniquesCRM System ProficiencyBilingual Communication (English/Spanish)Performance Metrics Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Interaction ManagementSales ConversionCall Quality AssessmentUpsellingMultitasking in Fast-Paced Environment

Soft Skills

Active ListeningRelationship BuildingTeam CollaborationProblem SolvingAdaptability

Tools & Technologies

Microsoft OfficeCRM Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer SatisfactionCall Center ExperiencePerformance StandardsCustomer RetentionTraining Participation

About the role

Key responsibilities & impact

Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.
Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.
Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.
Build and maintain positive relationships with customers to foster repeat business.
Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.
Maintain accurate records of customer interactions and follow-up actions in the CRM system.
Adhere to company policies, procedures, and performance standards.
Collaborate with team members to improve processes and contribute to a positive work environment.
Attend training sessions and participate in team meetings as needed.

Requirements

What you’ll need

High school diploma, GED or equivalent required
1+ Years' experience in a customer service call center position
1+ Years' Sales experience (preferably soft sales) or upselling in a customer service environment is required
Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products)
Proficiency in handling multiple tasks in a fast-paced environment
Basic computer skills, including experience with Microsoft Office and CRM systems.
Bilingual (English/Spanish) communications skills, a plus

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities