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Customer Care Professional – Soft Sales
Lighthouse WorksCustomer Care Professional delivering services and solutions while supporting visually-impaired individuals. Handling customer inquiries through various communication channels and meeting performance metrics.
About the role
Key responsibilities & impact- Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.
- Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.
- Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.
- Build and maintain positive relationships with customers to foster repeat business.
- Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.
- Maintain accurate records of customer interactions and follow-up actions in the CRM system.
- Adhere to company policies, procedures, and performance standards.
- Collaborate with team members to improve processes and contribute to a positive work environment.
- Attend training sessions and participate in team meetings as needed.
Requirements
What you’ll need- High school diploma, GED or equivalent required
- 1+ Years' experience in a customer service call center position
- 1+ Years' Sales experience (preferably soft sales) or upselling in a customer service environment is required
- Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products)
- Proficiency in handling multiple tasks in a fast-paced environment
- Basic computer skills, including experience with Microsoft Office and CRM systems.
- Bilingual (English/Spanish) communications skills, a plus
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Interaction ManagementSales ConversionCall Quality AssessmentUpsellingMultitasking in Fast-Paced Environment
Soft Skills
Active ListeningRelationship BuildingTeam CollaborationProblem SolvingAdaptability
Certifications
High School DiplomaGED