Customer Care Professional, Bilingual, Soft Sales

Lighthouse Works

Customer Care Professional providing customer support via phone, email, and chat. Responsible for soft sales and maintaining customer relationships for a mission-driven organization.

Posted 6/30/2026part-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on building positive relationships and utilizing soft sales techniques. Proficient in engaging customers in both English and Spanish to enhance communication and service delivery.

Highest-signal resume keywords

Customer ServiceSoft Sales TechniquesBilingual CommunicationCall Center ExperienceSales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesCustomer Inquiry ResponseProduct RecommendationsBasic Sales Understanding

Soft Skills

Relationship BuildingCommunication SkillsProblem Solving

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer Service Call CenterRepeat BusinessVerbal CommunicationWritten Communication

About the role

Key responsibilities & impact

Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.
Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.
Build and maintain positive relationships with customers to foster repeat business.

Requirements

What you’ll need

High school diploma, GED or equivalent required
1+ Years’ experience in a customer service call center position
1+ Years’ Sales experience (preferably soft sales)
Fluency in both English & Spanish, both verbal & written
Basic understanding of sales techniques and the ability to engage in soft sales

Benefits

Comp & perks

Flexible work arrangements