Lifted

Spanish

• Take new cases and follow up on all active cases
• Document cases
• Ensure escalated cases are getting traction
• Check the mailbox for reopened cases, community and process updates, and emails related to open cases
• Attend weekly meetings with a Team Lead
• Attend workshops and Q&A sessions as needed
• Participate in pilots
• Update trackers requested by Team Leads
• Handle M365 support tickets received by phone, email, and chat
• Address questions about M365 web applications, domain registration and purchasing, Office downloads and installation, and M365 features

M365 Ambassador, Spanish

Consultant

• Develop and execute stakeholder engagement workshops, forums, and informational sessions with municipal and local stakeholders
• Manage venue selection, stakeholder outreach coordination, materials preparation, and detailed documentation
• Explain the organization’s mission, strategic initiatives, community benefits, programs, and impact on the island
• Address stakeholder inquiries and establish realistic expectations
• Collect and analyze attendance metrics, satisfaction assessments, priority topics, and stakeholder commitments
• Deliver comprehensive, actionable reports to senior leadership
• Travel between municipalities and conduct local, in-person engagement activities

Stakeholder Engagement Consultant

Research Analyst

• Manage the end-to-end participant recruitment process for UX research studies, with a strong focus on B2B and employer participants.
• Source, screen, schedule, and communicate with research participants.
• Coordinate participant NDAs, research-session logistics, and incentive payments.
• Manage multiple research projects and recruiting workflows simultaneously.
• Communicate proactively with researchers about recruiting challenges, participant availability, and study risks.
• Recommend alternative participant-recruiting approaches when the initial strategy is not producing sufficient results.
• Partner closely with UX researchers to understand study requirements and support the research lifecycle.
• Lead the migration of a Google-based UX research repository to Dovetail.
• Support research repository organization, maintenance, and thematic analysis.
• Serve as a liaison between Research Operations and UX Research stakeholders.
• Identify opportunities to improve Research Operations processes using design thinking and continuous-improvement practices.
• Create participant-recruiting resources, templates, and best-practice guidance for researchers.
• Coordinate with Legal and Policy stakeholders on participant compliance and approval requirements.
• Support UX research vendor management, procurement activities, and budget tracking.
• Help onboard new UX researchers and promote consistent Research Operations practices.

Research Operations Associate

Reviewer

• Listen to audio recordings and produce accurate, verbatim transcriptions in Malay.
• Capture not only what is said, but how it is said (including filler words, repetitions, and false starts).
• Add speaker labels for multi-speaker recordings (2–8 participants).
• Insert precise timestamps for text segments (within 500ms accuracy).
• Annotate non-speech events such as laughter, background noise, or unclear audio.
• Follow detailed project instructions and maintain high quality standards.
• Maintain steady productivity and reliability throughout the project.

Malay Audio Transcription, Quality Reviewer

Customer Support

• Provide customer service with clear, professional communication by responding promptly to customer inquiries in Korean and English
• Maintain punctuality and reliability by consistently meeting all scheduled work hours and meeting response time targets
• Deliver excellent support experiences

Customer Service Specialist, Korean

Customer Success Manager

• Lead strategic post-sales engagements for enterprise customers, driving adoption and long-term business value.
• Build trusted relationships with C-level executives and provide guidance throughout digital transformation initiatives.
• Own the overall customer success strategy, ensuring customers achieve measurable business outcomes from the platform.
• Lead and coordinate cross-functional Customer Success teams, including Customer Success Managers, Platform Architects, and Support Account Managers.
• Develop and execute customer success plans, adoption strategies, and governance frameworks aligned with customer objectives.
• Partner closely with Account Executives to deliver seamless pre-sales and post-sales collaboration.
• Identify adoption risks and proactively develop mitigation strategies to maximize customer success and renewal opportunities.
• Drive AI adoption and help customers leverage platform capabilities to improve operational efficiency and business outcomes.
• Monitor key customer success metrics including adoption, platform health, customer satisfaction, renewals, and expansion opportunities.
• Deliver executive business reviews, establish measurable success milestones, and continuously optimize customer transformation roadmaps.
• Support occasional on-site customer engagements in Kuala Lumpur and Cyberjaya as required.

Customer Success Executive

Content Writer

• Click “start”, talk to Model A, then Model B, out loud, from your device
• Using the provided scenario and guidelines, start a dialogue with each model
• Have a natural conversation for 2-6 turns
• After completing both conversations, compare and rank the models based on provided criteria
• Submit your Pass/Partial/Fail vote for each model

Native Bengali Speakers – Writing, Speaking Tasks

Artificial Intelligence

• Record short video and/or audio clips
• Listen and capture in text various video and/or audio clips

Bengali Speaker – AI Training

• Listen to audio recordings and produce accurate, verbatim transcriptions in Nepali
• Capture not only what is said, but how it is said (including filler words, repetitions, and false starts)
• Add speaker labels for multi-speaker recordings (2–8 participants)
• Insert precise timestamps for text segments
• Annotate non-speech events such as laughter, background noise, or unclear audio
• Follow detailed project instructions and maintain high quality standards
• Maintain steady productivity and reliability throughout the project

Nepali Audio Transcription, Quality Reviewer

• Listen to audio recordings and produce accurate, verbatim transcriptions in Hebrew.
• Capture not only what is said, but how it is said (including filler words, repetitions, and false starts).
• Add speaker labels for multi-speaker recordings (2–8 participants).
• Insert precise timestamps for text segments (within 500ms accuracy).
• Annotate non-speech events such as laughter, background noise, or unclear audio.
• Follow detailed project instructions and maintain high quality standards.
• Maintain steady productivity and reliability throughout the project.

Hebrew Audio Transcription, Quality Reviewer

Native Hebrew Speaker – AI Training

Civil Engineer

• Design realistic AI training tasks based on structural engineering concepts and real-world design challenges
• Create clear engineering problem statements covering structural analysis, design, simulation, and code compliance
• Develop reference solutions and deterministic scoring criteria to evaluate AI-generated responses
• Build engineering tasks using OpenSees and other structural engineering methodologies
• Create evaluation scenarios involving topics such as: Pushover analysis, Seismic design, Finite Element Analysis (FEA), Reinforced concrete design, Steel connection detailing, Structural retrofit
• Review AI-generated engineering solutions for technical accuracy, engineering judgment, and compliance with applicable design codes
• Provide structured feedback that helps improve AI performance in structural engineering
• Work independently in a fully remote, flexible environment

Senior Structural Engineer – OpenSees, AI Training & Evaluation

• Analyze and provide feedback on AI-generated outputs in order to directly improve the AI's accuracy and ability to apply its knowledge to real-world problems
• Provide step-by-step solutions and explanations to complex problems to teach the AI how to reason through these problems effectively
• Identify potential biases, limitations, or inaccuracies in the AI's knowledge base. Design and conduct tests that push the boundaries of the model's understanding, ensuring its outputs are reliable and applicable to real-world scenarios.