Lifted

Account Manager

• Lead, hire, coach, and develop a team of Enterprise Account Managers, setting clear performance expectations and holding the team accountable to high-quality execution and results
• Own team revenue, expansion, retention, and forecast accuracy across the team’s book of business
• Ensure a disciplined, repeatable pipeline and deal management motion by regularly inspecting pipeline health, deal quality, and close plans, and intervening in at-risk situations
• Coach Account Managers through regular 1:1s, deal reviews, and feedback, providing actionable guidance on account strategy, prioritization, and deal execution
• Develop individualized growth plans aligned to role competencies and career progression; address performance issues directly and in a timely manner
• Act as an executive sponsor on strategic or escalated accounts to unblock progress and support complex deal execution
• Leverage data to manage the business, anticipate risk, and continuously improve execution standards and operational rigor
• Partner cross-functionally with Customer Success, Talent and Delivery teams, Sales Operations, and Product to deliver consistent, high-quality customer outcomes
• Exercise strong judgment, customer-centricity, critical thinking, and a bias for action

Manager, Account Management