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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in Korean and English while providing professional customer service and support. Adheres to data security guidelines and company policies, ensuring compliance with Standard Operating Procedures.
Highest-signal resume keywords
Fluent In KoreanFluent In EnglishData Security ComplianceCustomer Service ExcellenceProfessional Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Full-Disk EncryptionAntivirus SoftwareEndpoint Detection & ResponseWindows 11 ProMacOS SequoiaCredential GuardBitLockerFileVaultScreen Lock ConfigurationOperating System Security
Soft Skills
Professional CommunicationCourteous InteractionPunctualityReliability
Tools & Technologies
Windows Operating SystemMacOS Operating System
Industry Keywords
Standard Operating ProceduresData Security GuidelinesCustomer SupportConfidentiality
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Provide customer service with clear, professional communication by responding promptly to customer inquiries in Korean and English
- Maintain punctuality and reliability by consistently meeting all scheduled work hours and meeting response time targets
- Deliver excellent support experiences
Requirements
What you’ll need- Fluent in Korean and English
- Adherence to all data security and confidentiality guidelines
- Professional, courteous communication with team members and customers
- Full compliance with company policies and Standard Operating Procedures (SOPs)
- Must use either a company-compliant Windows or macOS device for all work-related access and activities
- Supported operating systems include Windows 11 Pro (patched to version 25H2 or newer) or macOS Sequoia/Tahoe or newer.
- Devices must have screen lock enabled with automatic activation after no more than 5 minutes of inactivity.
- Full-disk encryption is required at all times (BitLocker for Windows or FileVault for macOS).
- Antivirus/Endpoint Detection & Response (EDR) software and an active OS firewall are required.
- Secure Boot (Windows) or System Integrity Protection (macOS) must remain enabled.
- Devices that are jailbroken, rooted, or modified to bypass security protections are strictly prohibited.
- Use of virtual machines or virtualized environments is not permitted for BYOD contractor access
- Windows devices must support Credential Guard / VBS security features when applicable
Benefits
Comp & perks- Employees can work remotely
- A quiet, reliable remote work setup with a stable internet connection