M365 Ambassador, Spanish

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Spanish-speaking M365 Administrator handling Microsoft 365 support tickets for a multinational technology company. Troubleshooting Exchange, SharePoint, Teams, OneDrive, domains, and Office installations.

Posted 8/12/2026contractRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing M365 support tickets and troubleshooting applications such as Exchange Online, SharePoint Online, and Teams. Fluent in both Spanish and English, with a strong focus on customer resolution and innovative problem-solving.

Highest-signal resume keywords

M365 Support Ticket ManagementExchange Online ExperienceSharePoint Online ExperienceSpanish FluencyPowerShell Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

M365 Application DeploymentDNS SetupDirectSync (AD Connect) ConfigurationSkype for Business Online ManagementTeams ManagementOneDrive ManagementBasic PowerShell ScriptingWindows 11 Pro CompatibilityLAN Connection SetupInternet Speed Management

Soft Skills

Solution-OrientedCustomer Follow-ThroughInnovative ThinkingProfessional Communication

Tools & Technologies

Microsoft 365Exchange OnlineSharePoint OnlineSkype for BusinessMicrosoft TeamsOneDriveADFSMicrosoft Defender

Industry Keywords

Case ManagementCustomer SupportTechnical TroubleshootingTeam CollaborationDocumentation

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Take new cases and follow up on all active cases
Document cases
Ensure escalated cases are getting traction
Check the mailbox for reopened cases, community and process updates, and emails related to open cases
Attend weekly meetings with a Team Lead
Attend workshops and Q&A sessions as needed
Participate in pilots
Update trackers requested by Team Leads
Handle M365 support tickets received by phone, email, and chat
Address questions about M365 web applications, domain registration and purchasing, Office downloads and installation, and M365 features

Requirements

What you’ll need

Native or full professional Spanish fluency required
High level of English fluency and professionalism
Innovative, solution-oriented, and able to follow through with customers until concerns are resolved
Experience with Exchange Online
Experience with SharePoint Online
Experience managing and troubleshooting Skype for Business Online, Teams, and OneDrive
Experience with DirectSync (AD Connect) setup and configuration
Experience with DNS and DNS setup
Knowledge of ADFS
Basic knowledge of PowerShell commands and scripting
Ability to deploy apps in a Microsoft 365 environment
Ability to build team competency to deliver customer requirements
Freelancer must provide required tools and equipment
Windows 11 Pro compatible laptop/PC with latest updates activated using a genuine product key
Dual-boot laptop/PC with a personal/work partition and a project-dedicated environment
Minimum 16GB RAM
Intel 8th generation or newer processor, or AMD equivalent
TPM 2.0
Minimum 160GB SSD with 64GB free partition space
LAN connection required; WiFi cannot be used to connect to provided systems
Minimum 50 Mbps upload/download internet speed
No third-party antivirus; Microsoft Defender only with latest update
Microsoft Teams-compatible webcam with at least 720p resolution
USB 3.0 Microsoft Teams-compliant microphone and headset with background noise cancellation
At least one monitor with 1368x720 or higher resolution; dual monitors strongly suggested

Benefits

Comp & perks

Remote work
Freelancer provides own tools and equipment at own expense
Opportunity to attend workshops and Q&A sessions
Weekly meetings with a Team Lead
Participation in pilots