Lids

Communications

• Provide support for retail stores and corporate/field employees for telecommunication related requests
• Investigate, troubleshoot, and resolve (in real-time) issues brought to you
• Understand the processes and procedures used to provide support in the retail environment
• Provide prompt, thorough, and courteous solutions to the issues escalated to you
• Document, update, and resolve issues in the ticketing system
• Communicate technical solutions to a non-technical workforce
• Complete and close the tickets under your assignment in a timely manner
• Keep documentation up to date
• Provide regular status updates to leadership when requested
• May be asked to assist with non-telecommunications work to help with projects, store opening/closure/remodel, and communication

Telecommunications Analyst

Manager

• Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
• Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.

Store Manager

• Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.
• Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
• Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
• Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
• Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
• Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
• Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule / wages, operating hours impact, etc.).
• Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
• Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
• Drive overall store product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting through purchase or transfer.
• Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.
• Ensure integrity of product held to vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
• Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
• Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
• Manage any transfers or ship-backs (e.g. process damages) according to company standards.
• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
• Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes).
• Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

• Produce sales gains, by providing customer service
• Meet or exceed Company Objectives in all individual statistics
• Learn to provide consistent, documented appraisal of an associate’s sales performance
• Provide support by giving feedback on areas of strength and opportunity
• Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness
• Maintain a professional appearance consistent with Company Dress Code Policy

Assistant Store Manager, PT

• Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.
• Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
• Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
• Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.

• Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.
• Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
• Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
• Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
• Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
• Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
• Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule / wages, operating hours impact, etc.)
• Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
• Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
• Drive overall store product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting through purchase or transfer.
• Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.
• Ensure integrity of product held to vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
• Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
• Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
• Manage any transfers or ship-backs (e.g. process damages) according to company standards.
• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
• Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)
• Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

• Produce sales gains, by providing customer service.
• Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
• Control expenses by protecting Company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store schedules that provide proper store coverage and are within the Company guidelines for wage control.
• Supervise associates and assist in recruiting and training store personnel on proper store operations and procedures.

Sales

• Providing excellent customer service by following LIDS Sports Group customer service programs.
• Meet or exceed Company Objectives in all individual sales goals.
• Participate in store maintenance per the current visual guidelines including: proper merchandising, signage and store cleanliness.
• Maintain a professional appearance consistent with Dress Code Policy.
• Protect Company assets within guidelines of LIDS Retail policies.
• Participate in restocking and resetting of merchandise.
• Support and adhere to all LIDS Retail policies, procedures and guidelines.
• Other duties as assigned.

Seasonal Part Time Sales Associate

• Produce sales gains by providing customer service
• Meet or exceed Company Objectives in all individual statistics
• Provide consistent appraisal of an associate’s sales performance
• Provide support and feedback on areas of strength and opportunity
• Adhere to current visual guidelines including merchandising, signage, and cleanliness
• Maintain a professional appearance consistent with Dress Code Policy
• Protect Company assets and assist in preparation of store schedules
• Manage store inventory including receiving and conducting product counts
• Open and close the store following Operations P&P Manual
• Participate in LIDS Training Programs and assist in recruiting and training personnel
• Encourage compliance of established company policies and perform work of subordinates as needed

Assistant Store Manager

• Produce sales gains, by providing customer service
• Meet or exceed Company Objectives in all individual statistics
• Provide support by giving feedback on areas of strength and opportunity
• Adhere to current visual guidelines, proper merchandising, signage, and store cleanliness
• Maintain a professional appearance consistent with Dress Code Policy
• Protect Company assets and assist in store schedules within wage control
• Follow all policies to manage store inventory, documentation, and record keeping in compliance with retail policies
• Open and close the store as required
• Participate in LIDS Training Programs, adhere to set goals, and assist in recruiting and training store personnel
• Communicate with employees at all levels of the company

• Produce sales gains, by providing customer service
• Meet or exceed Company Objectives in all individual statistics
• Provide consistent, documented appraisal of an associate’s sales performance
• Adhere to current visual guidelines including proper merchandising, signage and store cleanliness
• Maintain a professional appearance consistent with Company Dress Code Policy
• Protect Company assets within guidelines of LIDS Retail policies
• Assist in preparation of store schedules that provide proper store coverage
• Follow all policies to accurately manage store inventory
• Open and close the store as required
• Communicate with employees at all levels of the company

• Produce sales gains, by providing customer service.
• Learn to provide consistent, documented appraisal of an associate’s sales performance.
• Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
• Maintain a professional appearance consistent with Dress Code Policy.
• Protect Company assets within guidelines of LIDS Retail policies.

• Produce sales gains, by providing customer service.
• To meet or exceed Company Objectives in all individual statistics.
• Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Assistant Store Manager – PT

• Produce sales gains, by providing customer service
• Meet or exceed Company Objectives in all individual statistics
• Learn to provide consistent, documented appraisal of an associate’s sales performance
• Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives
• Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness
• Maintain a professional appearance consistent with Company Dress Code Policy

• Produce sales gains, by providing customer service
• Learn to provide consistent, documented appraisal of an associate’s sales performance
• Provide feedback on areas of strength and opportunity
• Adhere to current visual guidelines
• Maintain a professional appearance