Lids

Manager

• Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.
• Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
• Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
• Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
• Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
• Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
• Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule / wages, operating hours impact, etc.)
• Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
• Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
• Drive overall store product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting through purchase or transfer.
• Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.
• Ensure integrity of product held to vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
• Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
• Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
• Manage any transfers or ship-backs (e.g. process damages) according to company standards.
• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
• Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)
• Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Store Manager

• Produce sales gains, by providing customer service
• To meet or exceed Company Objectives in all individual statistics
• Learn to provide consistent, documented appraisal of an associate’s sales performance
• Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives
• Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness
• Maintain a professional appearance consistent with Company Dress Code Policy
• Control Expenses Protect Company assets within guidelines of LIDS Retail policies
• Assist in preparation of store schedules that provide proper store coverage and are within the Company guidelines for wage control
• Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts
• Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws
• Open and close the store as required following the procedures per the Operations P&P Manual
• Support and adhere to all LIDS policies, procedures, and guidelines
• Supervise Associates Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up
• Assist in recruiting and training store personnel on proper store operations and procedures
• Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property
• Perform work of subordinates as needed
• Communicate with employees at all levels of the company.

Assistant Store Manager, PT

• Produce sales gains, by providing customer service
• To meet or exceed Company Objectives in all individual statistics
• Learn to provide consistent, documented appraisal of an associate’s sales performance
• Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives
• Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy
• Protect Company assets within guidelines of LIDS Retail policies
• Assist in preparation of store schedules that provide proper store coverage and are within the Company guidelines for wage control
• Open and close the store as required following the procedures per the Operations P&P Manual
• Support and adhere to all LIDS policies, procedures, and guidelines

• Produce sales gains, by providing customer service
• To meet or exceed Company Objectives in all individual statistics
• Learn to provide consistent, documented appraisal of an associate’s sales performance
• Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives
• Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness
• Maintain a professional appearance consistent with Company Dress Code Policy
• Protect Company assets within guidelines of LIDS Retail policies
• Assist in preparation of store schedules that provide proper store coverage and are within the Company guidelines for wage control
• Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts
• Supervise associates and assist in recruiting and training store personnel on proper store operations and procedures
• Communicate with employees at all levels of the company

Assistant Store Manager

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline.
• Engage team members by creating a fun and productive environment.
• Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs).
• Resolve customer feedback and address issues in the moment, including customer escalations.
• Maintain store technology and equipment.
• Execute operations-focused company-level directives, promotions, and initiatives.

IT Support

• Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
• Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
• Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
• Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
• Document issues in the ticketing system
• Communicate technical solutions to a non-technical workforce
• Complete and close the Help Desk tickets under your assignment in a timely manner
• Provide regular status updates to the Manager of IT Operations

Help Desk Technician

Production Engineer

• Building, testing and implementation of software code that supports Lids’ business system activities
• Participating in application testing and developing enhancements for a positive user experience
• Producing application programs in accordance with specified business needs
• Modifying software programming applications and application interfaces
• Identifying data sources and providing data flow diagrams
• Writing code for database access, modifications, and constructions
• Reviewing, analyzing, and modifying programming systems for support
• Enhancing technical knowledge of the systems and tools utilized by Lids
• Communicating with employees at all levels of the company
• Overseeing LidsU Image Quality Assurance processes

Associate Production Support Engineer

Project Manager

• Manage the wholesale process, including customer onboarding, line sheets, order fulfillment, and documentation.
• Serve as the main contact for private label customers, ensuring all orders meet specifications and requirements.
• Track and update private label orders using an internal tracking system, providing real-time status to internal teams.
• Collaborate with Finance to set up new customers/vendors and manage compliance, invoicing, and royalties.
• Coordinate with factories to ensure timely production, cost estimates, approvals, and shipping logistics.
• Communicate shipping needs, including expedited or special instructions, and confirm proper receipt at the DC.
• Support product development by tracking specifications, SKUs, and approvals across teams.
• Partner with Sales, Marketing, and Design to drive product ideation, sales tracking, and marketing strategies.
• Organize product samples and line sheets for licensors and sales presentations.
• Maintain SKU accuracy and integrity across systems to prevent errors.
• Build and maintain relationships with licensors through regular communication, performance tracking, and approvals.
• Ensure all marketing initiatives align with brand guidelines and facilitate necessary licensor approvals.
• Oversee the complete order lifecycle, ensuring timely and accurate delivery.

Private Label Project Manager

Recruitment

• Embody, uphold and champion Lids Core Values: Leadership, Integrity, Dedication and Service in all work performed, interactions and communications.
• Develops, facilitates, and implements all phases of the recruitment process.
• Collaborates with department managers to identify and draft detailed and accurate job descriptions and hiring criteria.
• Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.
• Assists with job posting and advertisement processes.
• Prepare and post descriptions of job opportunities and collaborates with compensation function to ensure alignment of accompanying compensation schedules
• Screens applications and selects qualified candidates.
• Schedules interviews; oversees preparation of interview questions and other hiring and selection materials.
• Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders.
• Collaborates with the hiring manager and/or other human resource staff during the offer process, incentives, start dates, and other pertinent details.
• Ensures compliance with federal, state, and local employment laws and regulations, and company policies.
• Attends and participates in college job fairs and recruiting sessions.
• Performs other duties as assigned.
• Trains hiring managers on current recruitment and sourcing trends
• Develop and implement pipeline talent strategies such as internship programs and university partnerships
• Maintain up-to-date knowledge of recruiting, retention and engagement issues and trends, labor laws, and legislative initiatives that have short- and long-term implications on the profitability of the business
• Coordinate relocation process, when applicable

Corporate Recruiter

• Manage the store's hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist the market's Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Lead and monitor the store's ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
• Manage and direct in-store team members to ensure optimal customer service that values customers' time and supports overall store operations.
• Manage team's compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.