Lids

Telecommunications Analyst

Lids

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • United States

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About the role

  • Provide support for retail stores and corporate/field employees for telecommunication related requests
  • Investigate, troubleshoot, and resolve (in real-time) issues brought to you
  • Understand the processes and procedures used to provide support in the retail environment
  • Provide prompt, thorough, and courteous solutions to the issues escalated to you
  • Document, update, and resolve issues in the ticketing system
  • Communicate technical solutions to a non-technical workforce
  • Complete and close the tickets under your assignment in a timely manner
  • Keep documentation up to date
  • Provide regular status updates to leadership when requested
  • May be asked to assist with non-telecommunications work to help with projects, store opening/closure/remodel, and communication

Requirements

  • Minimum 2 years’ experience providing Help Desk support to medium-sized companies
  • Excellent communication and interpersonal skills
  • Strong problem solving and communication skills
  • In-depth knowledge of computer systems, networking, and mobile devices
  • IT-related degree or a minimum of 3 years’ experience providing Help Desk support to medium-sized companies
Benefits
  • Evening/weekend availability
  • Hybrid Schedule
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Help Desk supporttroubleshootingticketing systemcomputer systemsnetworkingmobile devices
Soft Skills
communication skillsinterpersonal skillsproblem solvingcourteous solutionsstatus updates
Certifications
IT-related degree