Liberty Tire Recycling, LLC

Data Entry

• Enter new customers into system from signed contracts/POs/set up forms from site personnel from a shared Outlook inbox
• Make changes to existing customer records from various internal and external requestors
• Process monthly price increase imports as needed
• Conduct on-going reviews of customer data to ensure accuracy
• Alert appropriate AR staff member of customers on credit hold or over credit limit when site/sales requesting to add new services
• Complete submitted spreadsheets with mass customer updates in a timely manner
• Communicate with corporate tax department to assign correct tax groups and exemptions to customer accounts
• Assign and/or categorize emails in shared inbox to correct person for quick processing

Data Entry/Customer Set Up Specialist

Customer Support

• Handle customer AR inquiries via phone, email, fax, mail
• Answer between 50-100 incoming calls daily
• Apply any unapplied payments on a weekly basis
• Process Daily Credit Card Payments
• Research returned mail and re-send
• Attach documentation to customers’ accounts as needed
• Revise invoices in excel and forward on to customer or site personnel
• Make account changes in the system based on customer requests
• Assist team members with administrative duties as needed
• Compile and send Statements

Customer Service Specialist

Manager

• Ensure daily compliance with DOT regulations.
• Responsible for outbound shipments
• Manage team of CDL drivers
• Communicate effectively with drivers, customers, and internal staff to ensure timely deliveries and resolve any issues.
• Assists with customer billing
• Supervise and monitor the performance of assigned employees to ensure high standards of service.
• Schedule maintenance and repairs for vehicles to minimize downtime and ensure efficient operations.
• Plan and optimize delivery routes for maximum efficiency.
• Handle and resolve customer complaints accurately and efficiently.
• Participate in the recruitment and interview process for driver and helper positions.
• Maintain accurate records of dispatch activities, customer interactions, and other relevant data.
• Conduct regular training sessions for drivers on safety and compliance topics.
• Assist the Transportation Manager with various office tasks and responsibilities as needed.

Logistics Specialist – Driver Manager

Communications

• Support marketing activities aimed at driving reputational and business growth
• Develop and manage an internal communication strategy that fosters employee engagement and aligns with company initiatives, goals, and values
• Establish and maintain internal communication channels and platforms to ensure effective messaging across the organization
• Partner with company leaders to create and distribute content such as articles, social media posts, videos, and other materials
• Support Liberty workgroups in their external communication efforts, ensuring consistency with brand messaging and enhancing stakeholder engagement

Corporate Communications Manager

• Managing technicians and rolling stock inventory
• Perform thorough trailer inspection and repair on equipment owned by Liberty Tire Recycling.
• Perform preventative maintenance and annual inspections to comply with DOT regulations.
• Perform minor and major diagnosis and repairs of trailer fleet (may include body/suspension, wreck rebuild, brakes, ABS, etc.)
• Maintain work area appearance and safety in accordance with company policy, also utilizing OSHA procedures and practices.
• Other maintenance functions as required.

Data Entry/Customer Set Up Specialist

Customer Service Specialist

Logistics Specialist – Driver Manager

Corporate Communications Manager

Maintenance Manager – Rolling Stock