Lewis Services | 100% Employee-Owned

Performance & Learning Systems Partner

Lewis Services | 100% Employee-Owned

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $78,250 - $92,000 per year

About the role

  • Serve as the system owner and subject-matter expert for the Acorn performance and learning platform
  • Lead system configuration, enhancements, optimization, and governance aligned to evolving business needs
  • Act as the primary liaison with Acorn vendors, IT, and HR stakeholders for updates, integrations, and enhancements
  • Maintain platform governance including user roles, permissions, data structures, content taxonomy, and security standards
  • Plan and execute testing cycles, release management, and system updates to ensure stability and effectiveness
  • Identify opportunities for automation, scalability, and process improvement within LMS and performance workflows
  • Partner in the design, evolution, and maintenance of enterprise competency frameworks, including behavioral and proficiency models
  • Configure and continuously refine career paths and job architecture within the platform
  • Support and maintain succession planning infrastructure, including talent profiles, readiness indicators, and pipeline reporting
  • Develop and manage Individual Development Plan (IDP) tools, templates, and resources aligned to performance cycles
  • Ensure performance management frameworks are fully embedded within Acorn and supported by clear HR processes
  • Lead the planning, execution, and delivery of multiple learning initiatives and system projects
  • Develop and maintain detailed project plans, schedules, and documentation
  • Coordinate cross-functional resources, vendors, and subject matter experts to ensure successful delivery
  • Monitor risks, dependencies, and issues, and proactively implement mitigation strategies
  • Ensure clear, consistent communication across project teams, stakeholders, and business units
  • Own the structure, organization, and governance of learning and performance content within the LMS
  • Partner with subject-matter experts to curate, update, and maintain competencies, development resources, and training materials
  • Design intuitive learning pathways and performance workflows that support employee growth and leader effectiveness
  • Serve as a trusted advisor to corporate office and field operations leaders, aligning learning solutions to business priorities
  • Act as an internal consultant to leaders, HR partners, and employees on performance tools and LMS capabilities
  • Collaborate cross-functionally to align technology, talent processes, and organizational development priorities
  • Develop system documentation, job aids, and training materials; lead end-user training and enablement sessions
  • Support change management efforts, including communications and rollout of new features or process updates
  • Ensure data integrity across competencies, job architecture, performance reviews, and development plans
  • Design and maintain dashboards and standard reports supporting performance management and talent planning
  • Analyze learning and performance data to assess effectiveness and recommend continuous improvements
  • Gather stakeholder feedback and make data-driven recommendations
  • Stay current on industry trends, emerging technologies, and best practices in learning and performance

Requirements

  • Bachelor’s degree in Business Administration, Project Management, or related field required
  • 6+ years of related experience accepted in lieu of a bachelor’s degree
  • Minimum 2–3 years of hands-on experience administering or implementing LMS or HR technology platforms with system ownership responsibility
  • 2–4 years of progressive experience in Human Resources, Talent Development, or People Operations
  • Demonstrated expertise in performance management systems including competencies, career pathing, succession planning, IDPs, and job architecture
  • Strong project management experience managing timelines, stakeholders, and cross-functional deliverables
  • High level of analytical, documentation, and problem-solving skills
  • Strong communication and stakeholder management skills with the ability to influence across levels
  • Ability to work independently, prioritize competing initiatives, and drive outcomes with minimal supervision
  • Ability to travel up to 15% as needed
Benefits
  • Competitive pay
  • Employee Stock Ownership Plan (ESOP)
  • Paid training and professional development
  • Health, dental, vision & HSA options
  • 401(k) + Paid time off and Employee Assistance Program (EAP)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LMS administrationperformance management systemssystem configurationdata analysisproject managementautomationprocess improvementcareer pathingsuccession planningjob architecture
Soft Skills
communicationstakeholder managementproblem-solvinganalytical skillsindependent workprioritizationinfluencecollaborationleadershipchange management
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Project Managementrelated field degree