Lewis Services | 100% Employee-Owned

Affiliate Manager

• Serve as the system owner and subject-matter expert for the Acorn performance and learning platform
• Lead system configuration, enhancements, optimization, and governance aligned to evolving business needs
• Act as the primary liaison with Acorn vendors, IT, and HR stakeholders for updates, integrations, and enhancements
• Maintain platform governance including user roles, permissions, data structures, content taxonomy, and security standards
• Plan and execute testing cycles, release management, and system updates to ensure stability and effectiveness
• Identify opportunities for automation, scalability, and process improvement within LMS and performance workflows
• Partner in the design, evolution, and maintenance of enterprise competency frameworks, including behavioral and proficiency models
• Configure and continuously refine career paths and job architecture within the platform
• Support and maintain succession planning infrastructure, including talent profiles, readiness indicators, and pipeline reporting
• Develop and manage Individual Development Plan (IDP) tools, templates, and resources aligned to performance cycles
• Ensure performance management frameworks are fully embedded within Acorn and supported by clear HR processes
• Lead the planning, execution, and delivery of multiple learning initiatives and system projects
• Develop and maintain detailed project plans, schedules, and documentation
• Coordinate cross-functional resources, vendors, and subject matter experts to ensure successful delivery
• Monitor risks, dependencies, and issues, and proactively implement mitigation strategies
• Ensure clear, consistent communication across project teams, stakeholders, and business units
• Own the structure, organization, and governance of learning and performance content within the LMS
• Partner with subject-matter experts to curate, update, and maintain competencies, development resources, and training materials
• Design intuitive learning pathways and performance workflows that support employee growth and leader effectiveness
• Serve as a trusted advisor to corporate office and field operations leaders, aligning learning solutions to business priorities
• Act as an internal consultant to leaders, HR partners, and employees on performance tools and LMS capabilities
• Collaborate cross-functionally to align technology, talent processes, and organizational development priorities
• Develop system documentation, job aids, and training materials; lead end-user training and enablement sessions
• Support change management efforts, including communications and rollout of new features or process updates
• Ensure data integrity across competencies, job architecture, performance reviews, and development plans
• Design and maintain dashboards and standard reports supporting performance management and talent planning
• Analyze learning and performance data to assess effectiveness and recommend continuous improvements
• Gather stakeholder feedback and make data-driven recommendations
• Stay current on industry trends, emerging technologies, and best practices in learning and performance

Performance & Learning Systems Partner

Bilingual

• Conduct training sessions, workshops, and presentations on technology and software topics, both in-person and virtually
• Evaluate the impact of training programs and provide feedback to partnering departments to improve training retention
• Deliver specialized training on platforms such as the LMS, Microsoft Office, EHS Insights, Tiempo, and other systems as required
• Adapt training methods and materials to meet different learning styles and organizational needs
• Mentor and support employees as they apply new skills, serving as a go-to technology expert and field resource
• Facilitate practical, hands-on training and demonstrations in real-world settings
• Visit divisions across the company footprint to build relationships and ensure consistent adoption of technology tools
• Partner with corporate departments to learn new systems and roll out training initiatives
• Assist with implementing additional training programs related to tree care, spray, or other safety topics as needed
• Participate in continuous improvement and professional development through certifications, classes, and conference

Bilingual Technology Trainer

• Serve as the division point of contact for fleet and DOT-related needs
• Schedule and coordinate preventative maintenance and repairs
• Obtain and communicate vendor estimates for approval
• Maintain accurate records and upload documentation to asset systems
• Coordinate logistics for equipment transfers and disposals
• Train crews on Fleet/DOT compliance and perform Gate Checks
• Manage annual inspections with preferred vendors
• Track rentals and identify internal alternatives
• Monitor manufacturer recalls and ensures timely resolution
• Expedite repairs for out-of-service units
• Manage telematics and dashcam hardware repairs
• Serve as fuel program contact and trainer
• Train crew leaders on operator-level equipment maintenance
• Conduct field training on inspections, maintenance, cargo securement, and safe driving
• Review spending for cost-saving opportunities and warranty recovery
• Monitor and optimize asset utilization
• Perform administrative and clerical duties as needed
• Carry out other duties as assigned

Bilingual Fleet Coordinator

• Serve as the division point of contact for fleet and DOT-related needs
• Schedule and coordinate preventative maintenance and repairs
• Obtain and communicate vendor estimates for approval
• Maintain accurate records and upload documentation to asset systems
• Coordinate logistics for equipment transfers and disposals
• Train crews on Fleet/DOT compliance and perform Gate Checks
• Manage annual inspections with preferred vendors
• Track rentals and identify internal alternatives
• Monitor manufacturer recalls and ensure timely resolution
• Expedite repairs for out-of-service units
• Manage telematics and dashcam hardware repairs
• Serve as fuel program contact and trainer
• Train crew leaders on operator-level equipment maintenance
• Conduct field training on inspections, maintenance, cargo securement, and safe driving
• Review spending for cost-saving opportunities and warranty recovery
• Monitor and optimize asset utilization
• Perform administrative and clerical duties as needed
• Carry out other duties as assigned

Administrative Assistant

• Act as the primary administrative liaison between Operations and corporate shared services to ensure organizational alignment.
• Facilitate smooth communication and coordinate workflow between Operations and departments such as Fleet, HR, Risk Management, Supply Chain, IT, Payroll, and Accounts Payable.
• Manage the local yard equipment inventory database to ensure real-time accuracy.
• Oversee corporate and driver compliance databases.
• Prepare, format, and distribute visualizations of critical data.
• Organize regional and divisional meetings to optimize leadership time and resources.
• Collaborate with other Operations Administrative Assistants within the region.
• Assist management with coordinating and executing quarterly random Drug & Alcohol testing protocols.
• Serve as a liaison between corporate office and divisional leaders.

Operations Administrative Assistant

Billing Specialist

• Assist Revenue Cycle Specialists with weekly payroll verification and analysis
• Review and analyze timesheets, including revenue and equipment usage
• Produce customer invoices accurately and in accordance with contract terms
• Reconcile invoices, reports, and billing data across systems and customer portals
• Complete data entry and process requested reports accurately and efficiently
• Support resolution of billing issues for internal teams, customers, and external partners
• Distribute billing and payroll related information to field personnel as needed
• Report on the status of outstanding accounts and billing discrepancies
• Assist with developing and implementing process improvements within billing operations
• Ensure billing functions are completed accurately, timely, and in compliance with customer contracts
• Train new employees on billing systems including ERP, data collection tools, and Tiempo
• Create, review, and reconcile utility billing
• Collaborate with internal stakeholders to support a positive partner experience
• Perform other duties as assigned