Levanta

Customer Success Manager

• Develop a deep understanding of each customer's business objectives, challenges, and success metrics.
• Serve as the primary point of contact for customers and agency partners, responding to inquiries and resolving issues promptly in both Mandarin and English.
• Proactively engage with customers and agency partners to drive adoption, usage, and value realization of our platform.
• Partner with the publisher development team to match customers with good fit affiliates in the Levanta marketplace to help expedite revenue activation and maintain ongoing success on the platform.
• Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products/services.
• Conduct regular check-ins with customers to review progress, address concerns, and identify areas for improvement.
• Advocate for customers and agency partners internally, providing feedback to our product team to drive product enhancements and improvements.
• Monitor customer health and satisfaction metrics, taking proactive steps to mitigate churn and increase retention rates.
• Develop and maintain a thorough understanding of our platform, industry trends, and best practices to effectively advise customers.

Customer Success Manager, Mandarin Fluent

Sales Development Rep

• Lead, coach, and develop a team of 11 SDRs, driving accountability and performance
• Conduct 1:1s, call reviews, and skills training to elevate messaging and results
• Own pipeline generation metrics and daily activity tracking
• Create incentive programs (SPIFs, contests) to build energy and healthy competition
• Optimize SDR workflows within CRM and sales engagement tools
• Ensure data hygiene, accurate reporting, and KPI visibility
• Partner with Sales and Marketing to align campaigns and improve conversion
• Support hiring, onboarding, and scaling of the SDR function

Customer Success Manager, Mandarin Fluent

Sales Development Manager