Levanta

Customer Success Manager

• Develop a deep understanding of each customer's business objectives, challenges, and success metrics.
• Serve as the primary point of contact for customers and agency partners, addressing their inquiries, issues, and requests in a timely and professional manner.
• Proactively engage with customers and agency partners to drive adoption, usage, and value realization of our platform.
• Partner with the publisher development team to match customers with good fit affiliates in the Levanta marketplace to help expedite revenue activation and maintain ongoing success on the platform.
• Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products/services.
• Conduct regular check-ins with customers to review progress, address concerns, and identify areas for improvement.
• Advocate for customers and agency partners internally, providing feedback to our engineering team to drive product enhancements and improvements.
• Monitor customer health and satisfaction metrics, taking proactive steps to mitigate churn and increase retention rates.
• Develop and maintain a thorough understanding of our platform, industry trends, and best practices to effectively advise customers.