Customer Support Advisor
Hellios Information
Customer Experience Specialist, German and Dutch Markets
Lemonade
full-time
Posted on:
Location: 🇳🇱 Netherlands
Visit company websiteJob Level
Junior
About the role
- Provide a delightful experience by adapting your style of support to meet each customer’s unique needs
- Rapidly become an expert across insurance products and tech stack and guide customers with confidence and precision
- Identify and communicate critical pain points in the customer journey with a solution-oriented mindset
- Advocate for the community of customers and partner with product and engineering to prototype automations and ship feedback-driven updates
- Collaborate closely with prompt engineers to identify prompt changes for AI tools and evaluate their impact on customers
- Use exceptional written communication skills and a keen eye for clear, natural customer communication
- Constantly test, learn, and adapt to new tools, SOPs, and customer insights
- Use AI in daily tasks and continually strive to optimize workflow
- Bring company values to life while interacting and building community across teams
Requirements
- 1–3 years in SaaS, fintech, insurtech, or another digital-first environment—alternatively able to provide a portfolio of side projects that proves you learn fast
- Experience with help-desk tools (Zendesk, Intercom, or other relevant tool) plus an itch to automate repetitive macros with AI or no-code tools
- Comfort reading API docs, running basic queries, or debugging browser dev-tools—no CS degree required, just genuine curiosity
- A track record of self-promotion: blog posts, GitHub PRs, conference lightning talks, or any other evidence that you amplify your own work
- Native-level German & Dutch
- Contributions to open-source or community forums and/or fluency in another EU language, a plus
- Strong phone and creative writing skills
- Helpful personality and loads of attention to detail
- A builder’s mindset: Google Sheets wizardry, building small apps, or documenting best practices
- Ability to work in a remote environment
- Enthusiasm about learning and adapting to the exciting world of AI
