Lemonade

Customer Experience Specialist, German and Dutch Markets

Lemonade

full-time

Posted on:

Origin:  • 🇳🇱 Netherlands

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Job Level

Junior

About the role

  • Provide a delightful experience by adapting your style of support to meet each customer’s unique needs
  • Rapidly become an expert across insurance products and tech stack and guide customers with confidence and precision
  • Identify and communicate critical pain points in the customer journey with a solution-oriented mindset
  • Advocate for the community of customers and partner with product and engineering to prototype automations and ship feedback-driven updates
  • Collaborate closely with prompt engineers to identify prompt changes for AI tools and evaluate their impact on customers
  • Use exceptional written communication skills and a keen eye for clear, natural customer communication
  • Constantly test, learn, and adapt to new tools, SOPs, and customer insights
  • Use AI in daily tasks and continually strive to optimize workflow
  • Bring company values to life while interacting and building community across teams

Requirements

  • 1–3 years in SaaS, fintech, insurtech, or another digital-first environment—alternatively able to provide a portfolio of side projects that proves you learn fast
  • Experience with help-desk tools (Zendesk, Intercom, or other relevant tool) plus an itch to automate repetitive macros with AI or no-code tools
  • Comfort reading API docs, running basic queries, or debugging browser dev-tools—no CS degree required, just genuine curiosity
  • A track record of self-promotion: blog posts, GitHub PRs, conference lightning talks, or any other evidence that you amplify your own work
  • Native-level German & Dutch
  • Contributions to open-source or community forums and/or fluency in another EU language, a plus
  • Strong phone and creative writing skills
  • Helpful personality and loads of attention to detail
  • A builder’s mindset: Google Sheets wizardry, building small apps, or documenting best practices
  • Ability to work in a remote environment
  • Enthusiasm about learning and adapting to the exciting world of AI